Kenmore Pro Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
329
Average Rating
4.8/5
Ms. Adina
Claudio was great at figuring out what my stove and refrigerator needed to be fixed. He is polite and easy to talk to. Very efficient.
Adina K,
Roseville, CAExcellent service by Rogelio. Sears service. Parts one star!
Rogelio's servcie was the best I've had. Sears parts replacement was the worse I have ever experienced. I had a broken icemaker that needed to be replaced. Replacement parts were obtained 3 times and none of the parts worked. I don't understand how an original Sears bought Refrigerator could not be repaired. None of the replacement parts worked. I have been out of ice for over three weeks. This is not the Sears Company I grew up with (I'm 75 years old).
Robert J,
El Paso, TXCompressor replacement
Excellent. Clean job and professional! Very skillful and knowledgeable. Thank you Jim.
John N,
Upland, CAEXCELLENT
Timely arrival. Professional appearance and communications. Explained issue and functionality of appliance.
Michael P,
Cameron, MOThank you
Sears scheduling is abysmal. Called for service May 24th and repair was effected today August 22nd ~ 14 weeks. 4 tech arrivals - 4 reschedules - 3 no-show without notice - 12 phone calls to support @ 1.5 hours average. THE SUMMER IS GONE I've had to cancel guests and family visits as well as cancel my travel plans… what a mess The Technicians are wonderful and competent. Parts arrived within 4 to 7 days SO!!! BOTTOM LINE is that the home warranty division must pay a competitive wage to attract technicians YOU BIG GUYS NEVER THOUGHT OF THAT….??????
Corbey K,
Jenkintown, PA5 stars
Timothy was fantastic! Friendly, polite, and quickly resolved our issue.
Erica C,
Gainesville, GAOven repair
Jim was professional and courteous. He made the repair quickly and confirmed things were again working as they should.
Amy B,
Springfield, ORAppliance technician
Travis is very knowledgeable, patient, and helpful. He is an assect to your company.
Charlotte P,
Lagrange, GARefrigerator repair
Steve was great! Very knowledgeable personable & informative-took care of our problem very efficiently! He's a definite keeper & deserves a raise!!
Edward Raccio,
East Lyme, CTVery good!!
Wendell was fast and professional, great service for our washing machine
Debbie,
Palos Verdes Peninsu, CA