Water Heater Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
709
Average Rating
4.7/5
Repair tankless water tank
Very unprofessional service. Better yet no service at all. Appointment was made. The repairman never called, never showed up. The only thing he did was send a receipt stating work was done, but actually wasn't. What am I paying for?
June k,
Sloan, NYCustomer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1719089115365
James was great
The reason for one stars is that the service department is a fraud. I am not talking about James. I am talking about Sears in general. I have a master agreement protection plan. My hot water heater broke. It was deemed on repairable. I needed to purchase one with my own money from my plumber. I was told that I would get a check from Sears. It has been five weeks I have gotten nothing but a runaround. The last gentleman I spoke to actually told me I will probably not be getting a check and I should hire a lawyer. Can you imagine???
Thomas L,
Tarrytown, NYCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1712180017119
Garage door opener
The appointment for garage door opener did not happen today as scheduled. Would you please get someone here in the next day or two to keep this longtime customer happy. Yvonne Putzek
Yvonne P,
Lutz, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1710290448530
Service on a gas water heater.
He did not come or call. Waited at home all day. With no hot water for over a month. Very unhappy with your service. Multiple trips made nu Sears.
Moses S,
Mobile, ALCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1707500896831
Extremely poor service
The tech that came out and did absolutely absolutely nothing, but turn it up because it was too low And now I feel it's too hot. When it was installed by Sears they said it at a certain temperature level by testing the water not just by a knob on the water heater. I told him it hadn't been cleaned in 10 years and he said well that wasn't gonna fix the problem. I don't know how he knows, he never looked at it and I believe it's because it was the end of his workday and the water heater is in a very tight space don't send him here again
Mike M,
Dayton, OHCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1707344119711
Water heater not fix!!!
This is the worst service 8th servies and problem still haven't been solve the water heater still leaking you guys also re scheduled a few times sit not show up the last 3 appointment this water weather have the same issue since October this is due for a replacement!!!!!
Amgad H,
Fairfax, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1706655611017
12 year product warranty not honored
55 Gal. (153.321544) The Tech did not write the model and serial number down. I was told leaks can not be repaired. You can try contacting the manufacturer, and see if they can help you. This water heater was installed on 02-24-2014. My user and care guide book says this product should be covered until 02-14-2026. Point 2. Supply a free water heater for one that develops a leak...Would you like to go to small claims court? I had to pay a total of 174.00 for his visit.
Shelia W,
Sharon Hill, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698702351378
Hot water heater
Terrible service I've been without hit water for over a month, they finally send someone out and know they tell me I have to find someone to fix it and they will pay smh
Joseph K,
Royersford, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697503078099
Bad
This was the worst home services job I ever use, I will not recommend searshomeservices to anyone that I know or will I ever use this service again,
Gary Wilson,
E Saint Louis, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1697060381448
Water heater protection plan
The tec did not clean the filter of the water heater I'm my protección plan I understand is included he said he did not bring vacuum to clean it Can you schedule another spot to complete the service?
Marina Luna De Serrsno,
Denver, COCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696973494372