Water Heater Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
709
Average Rating
4.7/5
REPEAT VISIT FOR LEAKING WATER HEATER UNDER WARRANTY
YOUR TECHNICIAN TOOK THE TIME TO INVESTIGATE OTHER POSSIBLE CAUSES FOR THE LEAKING THAT CONTINUED AFTER THE VISIT OF YOUR FIRST TECHNICIAN IN JUNE. TO MY DISAPPOINTMENT, HE SAID IT IS NOT LEAKING ENOUGH TO WARRANT ANY FURTHER ACTION AT THIS TIME. I DISAGREE, AND WILL KEEP THIS IN MY FILE FOR ANY INCREASED LEAKAGE. IN THE MEANTIME, I HAVE TOWELS ON MY BASEMENT FLOOR. GEORGENE NASH
James N,
Worth, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1692056868148
Dissatisfied customer
For a service call you advertise it is $119, he charged $175 just for showing up! My husband said it's 119 and he said it's never $119! That's false advertising and I am reporting you to the Better Business Bureau! Besides the fact, the service call was just that a service call he checked the water heater the gas water heater said he could not touch the gas and then he left! Very very poor service!
Judy B,
Henrico, VACustomer service response - SO#8175-13553965 We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1774991897054
Hot water heater issue
Wilmer did nothing to try and figure out the problem. Looked at the tank awhile and said he didn't see anything wrong. Waste of time and money having him come. I still have no hot water 😕
Ulysses C,
West Palm Beach, FLCustomer service response - SO#7435-13447313 We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1772502205745
STILL WITHOUT REPLACEMENT HOT WATER HEATER
I am still without hot water! Juan's first visit was on Dec 19 at which time he said I needed a new water heater and ordered one on his phone. He said I would receive a message in a few days to arrange for the installation. On Dec 29 when I had heard nothing, I called the Sear's customer service again and was told something went wrong and they would have to schedule another service call. On Dec 30 Juan arrived again and went thru the same procedure again on his phone, On Dec 30 I called customer service again and was told they could see Juan's request and spoke to the back office and I would receive an email shortly with a claim number, I have not yet received such an email. Probably not Juan's fault but the system is TERRIBLE!
Lanny D,
Henderson, NVCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportun4ity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1767397890939
Water heater still not working!
Juan came to assess my water heater because it was leaking AND there was NO hot water. He told me it can't be fixed and Sears representatives would let me know when I can buy a replacement. BUT, in his assessment, he recommended REPAIR not replacement! The cold water is running, but when I turn on the HOT faucet there is nothing- NO WATER AT ALL!
Elsie C,
North Las Vegas, NVCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1766012368594
Poor service
Audrey was not experienced with the unit and started to blame me that I did not provide accurate information on the unit. Never want to see her again in my place
Shiraz D,
Orlando, FLCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1765837879970
Water heater
This is still not taken care of. Going on 5 days now. Tech was here yesterday and charged $190 to tell me it can't be fixed, and needs to be replaced. He said Sears would contact me. No contact from Sears yet. This is a nightmare and no way to run a business.
Lynn G,
Glendale, AZCustomer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1755121983923
HORRIBLE SERVICE
We have been loyal, paying customers for 12 years and we've had nothing but trouble the last 2-3 incidents. Getting a Repair should not be this difficult. We cancelled today after the tech showed up to check our water heater after it had been out for 3 days and wants 120 for a service call and another 350 to clean the water heater. Very hard to understand and was nice until he left. Tried to say it wasn't personal to him, he kept telling us we didn't have a warranty when we've had the same plan for 12 years. We are done.
Melissa L,
Bradley, ILCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1753394627923
He text me one time, I responded and then left
I spent the entire day checking the ETA for the HVAC technician. Eventually, the system showed an arrival time around 4:50 p.m. But at 3:59 p.m., I got a message from the technician asking me to respond—which I did immediately. After that, I heard nothing. No calls. No knocks. Just emails about the visit starting around 5 p.m. My neighbor was with me the whole time, and we didn't see or hear anyone.
Kaitlyn R,
Gibsonton, FLCustomer service response - We would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1745616987567
knowlegable service tech
Cesar was very courteous. He explained things very clearly and was very efficient in his work.
Stephanie,
Walkersville, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1738805105901