Water Heater Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
709
Average Rating
4.7/5
Service
I find it very hard that the water heater was serviced in less then 15 minutes. When I checked early in the morning I was six stops away. He arrived at 4:12 and left by 4:30. So he serviced the others in about 8 hours, must have spent a lot of time on each visit. I know there is also travel time, but I feel the amount of time spent on mine was not enough. I had a hard time understanding him when he spoke. I asked for the temperature to be set higher as it takes too long for the water to warm up. He said he turned it up a little, it still takes too long.
Lorie M,
Omaha, NEGary was great, but I needed more
It would have been nice if sears sent a technician that could also replace our hot water heater. We had to wait 5 days for Gary to come ( not Gary's fault) and now we have to wait till we get the next people to replace the hot water heater with no time est. I'm still without hot water!
Jessica P,
San Mateo, CANot very friendly
He was very impersonable but did his job and left.
ST,
Oak Creek, WIWater Heater
Came and left within 10 minutes. Didn't touch the machine, just asked a couple of questions and said that it was submerged and needed to be replaced. There technician was not the issue. When I arranged the appointment, it would have been extremely helpful if staff would have said, we no longer sell or install water heaters. That was a waste of time for the service tech to come out and I could have saved money with the diagnostic fee!!!
Di Jo,
Chicago, ILrepair of states water heater
Tim seams to be able to do the job but apparently does not get the cooperation or support of senior management to (1)obtain the parts that the States Water Heater needed, (2) to tell him what is needed next. Tim has been at my residence at least 5 times, 3 different part orders delivered and is still not fixed correctly. Tim has been able by pass the pressure switch needed in order for me to have hot water at my house. I have been waiting to get this fixed since at least April 27, 2023
George B,
Saint Louis, MOHai did fine, but I dispise the overall business model
Hamayoon did a good job and helped me with what I needed. I have no issues with the services he provided. The only thing that I was expecting to occur as part of the water heater maintenance that didn't was for the hot water heater to be fully flushed and cycled. It's on me that I didn't clarify that expectation beforehand. I do have a problem with Sears Home Services' business model. The quoted costs were not inclusive of all the services that were provided such that I felt like I was being nickeled-and-dimed. Furthermore, the pushiness to buy into the home warranty that I stated repeatedly that I did not want on the phone and while the technitians were at my home was extremely frustrating. Had I realized the whole experience would be like this, I'd have gone with another company instead.
Brianne F,
Alexandria, VAAttitude Adjustment suggested
I would have given him 4 stars, however, he parked on the street partially blocking my neighbor's drive. When I asked him to move forward, he refused. This is a sign of poor customer service to me. Although his work was good.
Adelynne S,
N Hollywood, CAWater heater leaking
Tech was here on time looked at prob told us he could nor fix. Said we had to get new tank & cost would be covered by our service agreement
Jack M,
Pickerington, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1738881149355
Did not explain enough
Although he did come and do his check ups, he did not explain what he was doing nor if what he was checking was okay or not. We like for people that come and do maintenance on our appliances to give us feedback and also clean our appliances. Our usual technician takes the time to clean and give maintenance to our appliances while at the same time tell us what he is doing and telling us if we can do something better.
Hildelisa P,
Conover, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1698442774261
Hot water heater inspection.
The serviceman did his work very well and came on time. Your "Sears" business is in very bad condition. The replacement refrigerator you delivered last October is very BAD quality and your Customer Service was equally as bad.
Elaine M,
Littleton, COCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1698184885074