Water Heater Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
700
Average Rating
4.7/5
defective water heater
Sears Technician, Michael , ID Number 0009589 was at our house to service our Sears water heater. We have an extended warranty on all 5 of our appliances purchased from Sears. On 4 of our appliances our warranty will end on Oct. 10 of 2023. On our water heater the warranty ended on Aug. 23 of 2023 at midnight. We made our service appointment on Aug. 23 in the morning. Sears agreed that the warranty was still in effect. Michael came out on Aug. 29th., but had to return the next day because it still was not heating. When Michael came out the next day, besides not heating, he noticed that it was leaking. There was nothing else that he could do and said that SEARS would be contacting us about replacing our water heater. So far we have not heard from SEARS. Before Michael came out, we were without hot water for 10 days. How soon will SEARS be contacting us?
Gerald Harcharik,
Streator, ILTechnician
It was fine
Candice S,
Foster City, CASears is misleading
Michael was fine. He had trouble using his phone to submit my service order. Michael explained everything that Sears misled us on.
Zelma B,
South Euclid, OHtitle
Kory has provided good service and advice during his assessment.
Christopher R,
Aurora, COWater heartier
Informed me with all the questions I had. Was quick on fixing the problem.
Maria R,
Pico Rivera, CAGood service
Good Plumber. Knows his trade well. Could not complete job with out high cost to homeowner.
Gene W,
Winton, CAAdvise only - on my own
This 86 year old long time Sears customer has to schedule a local plumber to provide and install a replacement water heater. Then I have to deal with robots in the hope of being reimbursed by my agreement. No humans, only robots at Sears.
Robert W,
Ventura, CAleaking over flo pipetop side of tank
after waiting three weeks for repair man to come out to see problem had to order part two more weeks three minute job to a corosive pipe
Reginal L,
Hempstead, NYGood technician
Good job done and arrived on time explain what needs to be done
Mark B,
Norfolk, VAWe gave it a shot
Delonzo was a nice gentleman ant tried to help me but we could not get my water heater working because we needed another part that Rheem still needed to send. He was reluctant to take the gas control unit off after installing it to follow the troubleshooting directions of the Telephone Rheem technician but eventually complied and this uncovered the true cause of the water heater issue. We left the heater open and parts unfinished so that a Senior Sears Tech can come in later this week and complete the repair once we receive the new TDR part… He did apologize for not being able to complete service but asked me to sign for originally having put in the gas control kit so i did that…
Lisa N,
Poway, CA