Water Heater Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

709


Average Rating

4.7/5

Hot water heater all Gas Appliance
July 27, 2023
Overall rating

Excellent worker Very knowledge or his work, like to check with his Colleagues about any job that was work on before .

Shirley P,

Wilson, NC
Juan
July 26, 2023
Overall rating

Very professional clear explanation of the process

Monica S,

Corona, CA
Confident Technician
July 26, 2023
Overall rating

Very pleasant, polite and professional. Explained things in simple details. Answered all my questions and made sure I understood his responses. He shared w/me other experiences he had and humanized the visit. All in All it was a good visit!!!

Marjorie S,

Los Angeles, CA
Very professional
July 26, 2023
Overall rating

After thorough check up,José advised that water heater was beyond repair and would need replacement. Very attentive and pleasant.

Antonio S,

Hialeah, FL
Sears water heater
July 26, 2023
Overall rating

You have a best of best tech. Will give 5 score of everything

Phillip W,

Citrus Hts, CA
Knew what he was doing.
July 26, 2023
Overall rating

He knew what he was doing! Didn't take him long to address the problem.

Ruthann K,

Kirkwood, MO
Great job
July 26, 2023
Overall rating

Great service by Carl! Loved his work!! Very prompt and clean work.

Desiree B,

Paia, HI
Good work
March 13, 2026
Overall rating

Jeffery quickly assessed the situation and made the repair. I wish he had explained it better to me but I was grateful everything was back to normal.

Nancy H,

Lafayette, IN
Good service. Bad service
December 24, 2025
Overall rating

Brian was great at the house. Afterwards is a nightmare. Customer service has not responded to multiple requests for fixing the water heater. They said Brian has not turned in paperwork. He has been here twice and they wanted to send a third tech out. It's been since November 17th and Sears has not emailed about any repair or replacement. The company and service(except for Brian) is a joke and unrealiable.

Gerald G,

Taylor, MI
Water ĥeater
November 05, 2025
Overall rating

He came to relite the pilot, however, he also cleaned it.

Debra L,

Los Angeles, CA