Water Heater Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
709
Average Rating
4.7/5
Michael is wonderful
Very personable and efficient! So courteous and is an asset to your company.
Richard N,
Napa, CAPreventive Maintenance
I already did
Lydia H,
Chicago, ILWater heater check up
George was very polite. Explained everything he did and reassured us all was good!
Anne K,
Springfield, MABest Hvac : water heater tech ever
The tech, visited on schedule, and assessed the problem. It needed a part he didn't have, and a longer repair window. Recognizing the urgency in the house he organized a follow up, called the next day with the part. He arrived first thing, well, prepared, great communication, and was able to complete the repair very quickly. This person was an outstanding communicator, friendly, and an expert at his craft. I highly recommend this technician for quality and capability of service. Best I've ever seen.
Edward S,
N Riverside, ILWater Heater
Excellent service man. Explained everything very clearly. Courteous and knowledgeable
Nancy O,
Golden, COThomas was great- Sears call center, not so much.
I have a home warranty so I thought my hot water heater would be covered- not the case- my bad for not reading the fine print. I found this out when I called the number and spoke with "Karen" who read from a script and was unable to give me an emergency appointment even though my water heater was leaking all over the floor and I was pretty sure from basic knowledge and it's age that it was shot. She failed to let me know that the person coming was only a repair person and would not be able to replace my water heater, should I need that service (even though I had them out earlier in the summer for a leak that they could not find the source of, which did turn out to be this bigger leak and eventually the demise of my water heater) so I waited nearly 2 weeks for the service appointment- taking showers at at family's houses when we could and doing dishes with boiled water- only to find out that we still had to call someone else to finish up the job. Still had to pay them a service fee for nothing. Thomas was kind and knowledgeable and amazing, though. He felt bad that there was really nothing he could do to help because Karen over in her call center did not disclose full information or explain things fully. Way to further the Karen nickname, "Karen."
Jamie Y,
Wyoming, MILet me know
Michael was honest about me needing a new water heater. Thanks.
Marvin B,
Indianapolis, INGreat service
Quickly identified problem and fixed right then. Very knowledgeable and explained everything
Linda F,
Northwood, OHPete Eateban
Isaiah was fantastic. Very professional and knew what he was doing. He worked very hard at getting our water heater fixed. Stellar.
Pete E,
Santa Cruz, CAGreat
Very satisfied
Jose V,
Barstow, CA