Gas Furnace Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
3.8K
Average Rating
4.7/5
Unfortunately Ereks Risidio ST9120U Failed
Dear Sirs: The device Erek was given to install disabled my furnace !!! To say the least I am not a happy customer. It seems I was told to reschedule a RECALL. So this scheduling event can not occur until 2/15. Erek was given a device by the name of Risideo ST9120. At this time I can't turn on my Heat and the Air blower will not turn off !!! Please send a more seasoned experienced Tech out here that will test the unit completely before he leaves my home to make sure it's absolutely functional and will validate the Condenser outside will turn on and off. Thank you !!! Let's PLEASE GET IT RIGHT THIS TIME. As I said I have no heat! ALSO PLEASE RETURN WITH THE PART THAT WAS REMOVED ! Thank you. Philip Holbus
Philip H,
Smyrna, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1739577100630
Worst service ever.
The 1 star does not reflect on him. If I could give zero or it would be the best one. This company is so unprofessional that I'm surprised that my HMS warranty service is using them. I received notice that my appointment was set from 8am to 5pm. Then in the morning I received another notice that the technician was arriving around 2:45 to 4:00 pm. Then I was going to run free errands but then I received another notice that the technician was arriving 10:05 to 11:45. So I waited and waited and nothing. Then I contacted Sears representative and she kept giving me the run around over and over. She couldn't give me a time or phone number of the technician to see where he was at. I hung up on her, then at 4:20 received I call from the technician, I told him what I told their representative last night about my system. He asked to take a few pictures of my system and later on about 15 minutes later he called me and told me ruse he can't service my system. So I lost one whole Damm day of pay and it never got repaired. The worst experience I have had and I'll be contacting my service provider to make sure they will not use them.
Santiago G,
Alexandria, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1739580869161
No show, no communication received
Did not show up, no communication received from the technician, was at the house all day during estimated time of 8:00-5:00. Only correspondence received was automated message to review the experience. No phone number to call, very frustrating. This way of doing business is unacceptable. I have doubts that an actual technician was even aware that we had an appointment today.
Bryan V for home owned by Szonja J,
Dunkirk, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1739490944294
Terrible behavior and rude
This technician (it was hard to pronounce his name I didn't even ask his name out of nerves) I"ve had so many repairmen come to my house,but this is the rudest one I've ever seen. I will never again invite a sears technician for a job
Tauheeda M,
Woodbridge, VACustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1739485974717
Service Tech
We have a heating/cooling system. The service technician left and closed the work order after the unit began to run. The cooling system was running. The heat was not working but he left anyway. I called to have him come back. He gave the call center an appointment for next week. My husband is a retired military veteran with multiple health conditions and the heater being broken with weather conditions is a quality life issue. This is the reason I have the home warranty. To prevent the elements from affecting my husband. The telephone number doesn't work because once the service technician closes the work the AI system automatically averts the caller to a big run around. It's a big mess and I don't know how to fix. But it's not my place to fix it. I pay for a service that I haven't received.
Patricia L,
Killeen, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1739400270641
Furnace repair
Did not show up for second visit
Alice T,
Chicago, ILCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward. If you'd like to discuss further, please contact our customer service team.
Sears Home Services on 1739312896154
Heating System Repair
He came. Looked at my system and asked what the make and model was. I said I don't know, said he didn't see a sticker anywhere so couldn't help me. I expected a sears professional technician with experience to be able to figure it out.But he shared he could not. I then said please take a pic and send to headquarters and someone should be able to offer you support. He said he couldn't do that. I had another company come out and they said any real professional will have been able to identify the model and problem solve. Long story short this other provider came identified the problem, ordered the part and fixed my gas heating system in my townhouse. Message here is that Sears is sending out inexperienced technician who are unable to troubleshoot and problem solve so don't call sears home services for repairs.
Damaries B,
Severn, MDCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1739226388620
Not satisfied
Technician came and looked at furnace . Furnace turned on when he turned it on and said nothing was wrong with the heater. He said the dust that was in the furnace was what was making it turn off . He blew the dust off and the heater continued to work . When I came back home from work I had left the heater thermostat at 74 and when I checked it said my house was at 66 . Which means the heater did not turn on through out the day .
Helen A,
Camden, NJCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1738794420929
Very very bad
He was not willing to listen or diagnose. Very bad service. Wouldnt recommend the technician.
Savitha I,
Broadlands, VACustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1738708590651
Unprofessional
You can't find good workers anymore someone needs to make SEARS GREAT AGAIN
Roderick S,
Clover, SCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1738637123943