GE Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

21.2K


Average Rating

4.7/5

Worst service ever in the lifetime of the contract.
August 14, 2023
Overall rating

Never had more issues or problems getting repair or replacement of an appliance in the over thirty years of service. I have had techs here at least 5 times. It's been an ongoing struggle for at least 6 weeks. Not to mention laundry mat visits for a family of five.

Christine C,

Albany, NY

Customer service response - Dear Christine thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1692135040262

Refrigerator
August 14, 2023
Overall rating

Our repairman was courteous and he worked hard to find and repair the problem. However, It took many weeks before a repairman could come. He installed a repair...the refrigerator is still leaking water inside! Now we must wait a few more weeks before a supervisor will come out and say, "yes, you need a new refrigerator." At this pace, how long will it be before we get a new refrigerator!! We have had a maintenance agreement for a LONG time.

Mrs. Thomas Reilly,

Hghlnds Ranch, CO

Customer service response - Thomas, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.

Sears Home Services on 1692057371267

Only one day?
August 13, 2023
Overall rating

The new control board that Dexter installed worked for one day. Every thing got cold and the freezer froze a container of water. The next day the refrigerator stopped cooling and stayed that way. i am not too happy with this repair.

Ingvar K,

Bronx, NY

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .

Sears Home Services on 1692049277251

Dishwasher still doesn't drain
August 13, 2023
Overall rating

Robert blew air through the drain line. The dishwasher still has doesn't drain water out of the basin. I thought he would have done a little more than blow air through the drain line. I suppose I should have left water in the basin after the last time I ran the machine.

Kenneth E,

Statesboro, GA

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback

Sears Home Services on 1692049248787

Didn't check anytime
August 13, 2023
Overall rating

He diagnosed my washer but didn't check refrigerator

Tracy J,

Lancaster, CA

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.

Sears Home Services on 1692049030919

Repairs-Refrigerator & Stove
August 13, 2023
Overall rating

I just sent a response on my other questionnaire from you. Your technician was absolutely the worst I've ever experienced. He was never sure of his diagnosis on either of my appliances (refrigerator or oven). Didn't seem to be familiar with GE appliances. As stated in my previous response, I'm seriously considering calling GE direct about this service call. I don't mind paying for competent/professional work but this was a sick joke!

William P,

Powhatan, VA

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.

Sears Home Services on 1692048994584

Repairs - Refrigerator & Oven
August 13, 2023
Overall rating

This was absolutely the worst experience I've ever had with a service repairman. It was so bad I'm contemplating contacting GE direct. He wasn't sure of his diagnosis on either appliance. I'd like to say I'm sorry for complaining but this experience certain warrants a negative complaint. I thought I would be getting a professional GE technician; boy, was I wrong!!

William P,

Powhatan, VA

Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1692048952444

Stove top
August 12, 2023
Overall rating

Bill didn't show up for the appointment. Time was scheduled from 8:00am to 5:00pm so to wait all day for the technical to arrive and he texted several times for information about the stove and I sent a picture of the plate with the model and serial number and he said he could not read it, by the picture not coming out to see for himself. The he said that he could not come out to fix the stove. But he writes that the job is complete. Please help

OLP,

Eatonton, GA

Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.

Sears Home Services on 1692048837018

Won't use Sears Ever Again
August 12, 2023
Overall rating

No one showed up on scheduled day. Showed up late second day. Left all my frozen foods on the counter and didn't put them away when I declined further service which would take an additional seven days to get parts. Made inappropriate remarks about the call center workers who handled the scheduling. The only reason this gets one star is he was nice to my dog.

Lisa G,

West York, PA

Customer service response - Lisa, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1691864110678

Didn't come in confirmed window, came 4 hours early!
August 12, 2023
Overall rating

Come when you say you will, not 4 hours early!!!

Susan R,

Overland Park, KS

Customer service response - Susan , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.

Sears Home Services on 1691863751242