GE Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
21.5K
Average Rating
4.7/5
Washer
My washer was never fixed or replaced
Lertis C,
Earle, ARCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1696023227768
Never arrived.
As if this review the tech never showed up. Pretty pointless to send a review when the individual never showed up. This is also the second time I have been told to stay home basically from 0800-0400pm and have no one arrive.
Progress R,
Mcdonough, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696023179143
Washer
Basically he just gave us an opening of why the washer makes a grinding noise, dosent spin as fast as before, and why the clothes are still wet at the end. So, no issues was resolved. He did not open or check under the washer. I will be calling my insurance to open a new claim.
Eduardo I,
Fillmore, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696023124126
G. E. Refrigerator Repair
On June 14, 2023 this same technician came to our home to repair the same issue. We had food loss, the bottom freezer was not working, and there was no working ice maker. He ordered parts. We received some parts, some wrong parts, and some parts went to CA. We have complained for months to the warranty dept. Another company came and never returned. 3 months later, here comes your guy (again) and the problem is still not fixed. He does not remember coming to our home 3 times! Seriously??? What kind of business are you running? He said he would be reporting the problem to his manager. Can you please forward this to his supervisor?
Troy and Nedra Powers,
Hattiesburg, MSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695945493228
Fridge not working properly….AGAIN
Fridge was working when technician left. Two hours later nothing is working again. He told me if problem occurred again to push button at top of fridge and everything would work but nothing is working, no water, ice, no lights inside fridge.
Faith D,
Henrico, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695945469185
Washing machine
It's not working was here today. Having hard time getting a hold of him to come back
Susan R,
Wolcott, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695936981877
Tech was ok but doubt the company could fix a skateboard!
If you're stuck with A&E to repair an appliance you have my sympathy. You CANNOT speak with anyone, schedules are between 8 and 5 so it will cost you a full day off work IF they can get parts! Over TWO months they shipped two parts from a return center. Both arrived damaged. So they reordered, one of the parts showed up but again was broken. Other part never showed up. Going through my warranty company I go hold of AE many times to let them know parts were broken. Repeatedly lied to that parts were expedited, parts were reordered, the tech would bring them. After multiple shots at this they decided it was not worth their time and was now unrepairable.....
Don C,
Bentonville, ARCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1695936757891
Service Tech Called But Couldn't Make It
We waited over a month for our first appointment and blocked out the day. It got rescheduled the day of. Today a week later we blocked the day again, Clayton called and said he was too far away when our dishwasher repair service call got dumped on him and that he had others to take care of who needed refrigerators fixed. We are not going to schedule again and we plan to call GE back directly. We even bought an extended warranty, not sure why if we can never get any service! We don't blame Clayton, it's not his fault that the scheduling system is flawed.
LeeLee & Walker,
Unionville, MOCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695936672385
Very bad
Waste of time and issue still not fixed . Technician came with no details
Parameshwer S,
Glen Allen, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1695850455175
Disappointed
Did not help. My wife not happy at all. She feels that the last guy did better.
Harry M,
Berlin, NJCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695859859984