GE Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
21.3K
Average Rating
4.7/5
Refrigerator
He did not repair the problem! It continues to make loud whirling noises, and there is ice running down the back wall of the refrigerator, and everything in the refrigerator is covered with moisture!
Kathleen B,
Ludington, MICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1722895560724
Choice home warranty sent him
The repair man never came. Highly disappointed with a no show
Joy C,
Bay Springs, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1722721289390
Liars and no-shows
I set aside my entire morning to make sure I was around between 8:00 am and noon. I received a text at 10:30 am saying my technician, Lucas, would be arriving soon, so I made sure I was sitting in my living room the entire time. I waited for an hour, Lucas never showed up. I checked my order status and was informed that Lucas had closed my appointment and claimed that I had not been home and somehow also that I said I would install it myself. I had been home the whole time, and had never spoken to Lucas once, especially not to say that I would install the part myself. If I have a single other negative experience with this company, I will have my bank reverse the charges as fraudulent
Russell,
Lincoln, NECustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1722712520878
Kenmore Washer
I'm not satisfied, with the work done washer wasn't fix. It's been over 2 months having to deal with this problem.
Evelia A,
Seeley, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1722557772314
Rip off services
I am getting the run around. Christopher said there was a leak in the gas line. I had to set up a whole new repair job WITH the deductible payable because now it was a "plumbing" job as opposed to an "appliance repair job". I had to find a plumber myself. He just left and he tested for gas by spraying this bubbly solution in the lines. He said there is No leak and it's a problem with the appliance. So now I will have to spend additional of my valuable time trying to get sears to stand by their warranty services !!
Phyllis B,
Canyon, TXCustomer service response - Dear Phyllis thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1722548196559
Terrible
He did nothing. I got ripped off. It's still broken. And each time you send a person they smell like they have not showered in a month.
KS,
Oakley, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1722547248377
Claims complete work when none is done
Twice he came and left without doing anything and marked as "job complete". Zero communication s well.
Paul,
Chapel Hill, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. We look forward to hearing from you.
Sears Home Services on 1722547211179
Not good
Sears snd Home Warranty companys can't communicate very well. I've had two different home warranties and the claims have been the same. NON-COMMUNICATION.
Margaret H,
Flushing, MICustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1722465826356
Reid Moore
Bryan did a great job reparing our dishwasher. Bad news we now have a broken kitchen floor tile!! Will you fix it or do we have to eat the cost?
Reid M,
Hickory, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1722462599978
0
The ice bucket is stuck in the freezer and cannot be removed. He did not have the part needed to repair the microwave
James Best,
Wellsboro, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1722462438770