GE Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
20.6K
Average Rating
4.7/5
Dryer
Was not able to fix problem. Vent is an issue that same company installed it. Yet they him, and his supervisor at the phone, acted like is not there business and there is nothing they can do about it. Not even provided my with an accurate phone number to contact whom Ever need to be responsible for this issue
Maria C,
Rockford, ILCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1740523901263
Dishwasher does not work
The dishwasher worked for one load and than the same problem occurred.
Dan B,
Atascadero, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1740445164419
Didn't even fix it
Was charged for a fix that wasn't even done. Washer still does not work properly.
Sam S,
South Lyon, MICustomer service response - Dear Sam thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1740436564068
Inspect and clean back of refrigerator.
Darrell arrived on time and inspected the refrigerator and determined the rear needed cleaning. He used a broom to clean the coils, cleaned up around the refrigerator. He was very professional and finished the job quickly.
Frank P,
Bossier City, LACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1740438231068
Technician
My technician never showed up but my message said he arrived and want a rating!
Cody D,
Eaton, COCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1740435927298
Did not appropriately diagnose issue
Was late arriving for the call window. Improperly diagnosed our dryer issue as electrical, requiring us to call an electrician. Electrician confirmed it was not an electrical issue, requiring us to make a second appointment.
Thomas M,
Baltimore, MDCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1740435787532
Worst service...or lack of...I have ever received.
Awful. No shows. Definitely nit peace of mind with this extended warranty. Feels like it's a scam
Karol V,
Coleman, MICustomer service response - Dear Karol thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1740263921180
My refrigerator is still is not repaired
After two delayed appointments and hours on the phone. I spoke with at least four people. The technician came out on 2/7/24. He installed the parts he had ordered and it did not fix the problem. He told us that he would call on Monday after checking into some things. He did not call. My refrigerator is still not working.
George McCorley,
Wadsworth, ILCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1740262941702
He Broke our Washer
Nelzon used the wrong tool to replace the transmission in our washer. In the process he cracked the washer tub. Now the washer is irreparably broken. The company now tells me it will be 3-5 BUSINESS DAYS until you figure out how you are going to replace it. It's FRIDAY!! I have a paralyzed dog at home and we need a washer and can't wait another week to wash. The Hone Warranty is a total sham. You BROKE OUR MACHINE!!! Make it right.
Kristin A,
Inverness, ILCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1740182591811
Don't be insult your customers when you broke things
The last tech out replaced our washer's transmission and cracked our washer tub so it is now unrepairable. Oscar told us it's a first world problem. Totally inappropriate from a man representing a company that just broke our washer.
Kristin A,
Inverness, ILCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1740177210924