GE Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
21.3K
Average Rating
4.7/5
GE Electric Dryer
I purchased this dryer in December 2024. It's just now 4 months old today. It stopped drying, someone came out to fix it today and it still isn't fixed. Now I have to be out extra expense to get my laundry done while waiting who knows how long for someone to come back out.
Crystal M,
Ola, ARCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1745962799782
$700 later and the issue is still not resolved
This whole experience has been awful! I will never use Sears repair again. Unfortunately that's where GE sends you. You think you're getting GE repair and it's this company. I tried to set up another appointment to fix the issue 2 days after the "repair" and they said it was a new appointment.
Joanne F,
Blue Ash, OHCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1745876061476
Didn't fix the problem
Brian replaced a sensor and said that was the problem. I ran the dishwasher (empty, no dishes) and 20 minutes into the cycle, I got the same error code that I've been getting, which is FTD, failure to drain.
Becky J,
Elmer, NJCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1745627426269
At best - not very good
On the sixth attempt Charles made it here. Did not listen to my concerns concerning the worn out bearings. Explanation for the black smoke in the wash tub was that fabric was stuck during the spin cycle and the belt slipped and caused the smoke. However, the belt was not damaged according to Charles. The wobbling of the tub was not addressed. Charles's assessment was that no damage occurred. If the belt was slipping, the damage is occurring - why was it not changed? NO assessment of the bearings.
Jesse C,
Palestine, TXCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1745618596442
Smart Mouth
This gentlemen needs to learn manners. He is very mouthy and appears to know everything, according to him. I'm a retired electrical engineer and know as much as he does about dryers. I probably know more about the control board. I was trying to explain to him all the testing your last tech and I did. Gregory's comment was " I don't care what the last tech said". On completion of the assembly he stated "there is nothing wrong with that old board, it just wasn't programmed right". Interesting enough when the reassembly was completed, the dryer worked perfectly with the new board. Gregory's customer manners needs work, a lot.
K,
Mebane, NCCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1745617082497
Stay away
Absolutely worse company to deal with. Took 2 months to fix my oven and was overcharged. Still waiting on refund and can't get ahold of anyone. I would not recommend working with them unless you want to talk to AI.
Mike,
OhioCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1745530363902
still not working
They have been here four times to fix my ice maker and it still does not work. This has been going on for 5 months. Waste of time and money
Michael C,
Henryville, PACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1745443974917
Wash machine
My washing machine doesn't work yet
Thelma B,
Socorro, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1745362551132
Wasted day
Tech did not show and did not call. Problems continue.
Rachel L,
Sarasota, FLCustomer service response - We are sorry to hear about your experience with Sears. We take your concerns seriously and would like the opportunity to assist you further. Please email us at HomeServiceReviews@transformco.com, providing your name, address, and phone number associated with your account, and we will look into the matter promptly. Thank you for bringing this to our attention.
Sears Home Services on 1745270808920
Service not complete
We have an appointment today and need that to happen the dishwasher isn't fixed
Billy A,
Bryceville, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1744925950843