Gas grill repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 456 Reviews
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Nothing happened. He looked T the situation and promised I’d receive a new part, but it hasn’t come as yet.Dear Barbara, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
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Part was suppose the be delivered but never arrived, Tech did not return for scheduled appointment. Pain money for no service.Dear Darryl, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you. Thank you, Bob K Sears Member Services
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95.00 charge to tell me they don’t have the parts even though I made the service request providing the make model infoDear Steven, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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I had them come fix and assess our grill and they were quick and efficient. Friendly and helpful! Would call them again!Dear Christina, Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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I love my plan !!We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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Best service everThank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
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The technician showed up after the time of the scheduled appointment only to tell that the part I needed replaced was not covered under the warranty.We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@sears.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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Juan did a great job. Was helpful and supportive.Hello Ray, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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The part needed for the grill never arrived. I am tired of talking to Sears and telling the agent this. It's been over two months now, and nothing has been accomplished. I was told that if the part could not be found, I would get a replacement - no such luck. Horrible service for the money I spend on the agreement.CHARLOTTE K, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team. Further, we see that the service #40987620 has been cancelled stating customer dissatisfied with the schedule date and used another service company.
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My Repair man arrived on time and was very good at identifying the problem. He said he was ordering the required part and that it would arrive through the mail. Then he would return, install the part and complete the job. That was 2 months ago! The part never arrived. 30 days later, I called Sears and they said the part was still on back order. That's the last time I have heard from anyone. So, no outdoor grill available to use since August 18.COL TOM, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team. Further, we see that the Grills has been replaced on 10/15/2020. I request you to contact our dedicated Protection Agreements Benefit Administration (PABA) team at 800-927-7836.