Gas grill repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 382 Reviews
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All parts EXCEPT grills arrived. Grills later arrived damaged. Tech had to reorder. Your parts source needs better packaging.
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After having TWO Appointments that No One showed up for, one time that they refused Service because I wasn’t there and my EIGHTEEN Year Old Son was, and then they showed up EARLY & left before the start of my window. The service FINALLY GOT DONE! Disappointed over all with Sears Home Service, Glad it’s finally done! The Sevice Tech this time was Excellent and what is being Rated! Sears Home Services overall deserves a NEGATIVE NUMBER!
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I contacted Home Seevices about a problem with my gas grill. Part was ordered and sent but I never received the part. Called again and rep told me my part would be arriving in 5-7 business days. Come to find out, it was never shipped or even an order filled out to shop. Contacted again, an appt. with a service tech was set up, he arrived nice and early, had to order the part since I was told earlier that the part was unavailable and they didn’t know when it would be available. I got the part in 3 days like I was informed. The service tech apparently knows more about availability than the company.
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After waiting all summer for a part. Was finally authorized well less than will be required for a replacement. Also, it is the end of the season. Not many grill to choose from now.Thank you for taking the time to bring this to our attention. We would love to take a look and see how we can help out with this. If you would please check your email for further information we will be able to see how we can help out with this. We appreciate your business and look forward to assisting you with this matter
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Bad you couldn't keep the parts order straight because you told me I hadn't received all the parts so even after telling them I had received all the parts they cancelled three appointments based on the fact your system couldn't understand that I had indeed received all the parts. I took care of the problem myself and will not use your services again.Thank you for taking the time to leave us your rating! We hate to see that you had a less than great experience and apologize for any inconvenience we may have caused you in this process. We appreciate your business and hope to assist you in the future. Thanks!
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Some burners were not working and the grill did not ignite by pushing the button
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Its been 2 months now that i dont have a grill that worksThank you for taking the time to bring this to our attention. We would love to take a look and see how we can help out with this. If you would please check your email for further information we will be able to see how we can help out with this. We appreciate your business and look forward to assisting you with this matter
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Initially, I thought he wasn't going to repair my grill. But after a few minutes he actually found that there was an issue that I reported. Yay! the burners were replaced, I can grill now.