Gas grill repair reviews

I love my plan !!

Best service ever

The technician showed up after the time of the scheduled appointment only to tell that the part I needed replaced was not covered under the warranty.

Juan did a great job. Was helpful and supportive.

The part needed for the grill never arrived. I am tired of talking to Sears and telling the agent this. It's been over two months now, and nothing has been accomplished. I was told that if the part could not be found, I would get a replacement - no such luck. Horrible service for the money I spend on the agreement.

My Repair man arrived on time and was very good at identifying the problem. He said he was ordering the required part and that it would arrive through the mail. Then he would return, install the part and complete the job. That was 2 months ago! The part never arrived. 30 days later, I called Sears and they said the part was still on back order. That's the last time I have heard from anyone. So, no outdoor grill available to use since August 18.

The Customer Service agent went to great lengths to find the replacement grill that was under my warranty protection plan.

Two of my grill burners would not light. The serviceman pushed the igniter multiple times and the burners inexplicably lit. No new parts, no adjustments just the advice I should get a wire brush and scrape the burners .He then informed me that the "system" added $20 to my service call because it was grill work. $119 for pushing the igniter.

Technician came out and said grill is unrepairable because many parts are needed and there were signs of rust. I ordered burners 4 and a half months ago and 1 out of 4 burners just showed up a few days ago. They claim burners and cross over tubes that connect burners are on back order for 4 1/2 months. Warranty is denied because there were signs of rust. No use of grill all summer waiting for parts. Horrible service. Technician that came out was fine but the 800 service line is beyond terrible. On hold for 2 hours and transferred to multiple people that could not answer when I would ever get parts.

Attentive, sympathetic, and EFFECTIVE! We've had the same repairman twice. The first time, as soon as he arrived it began to rain. He performed the repair in the rain! This last time, a broken gas hose; he ordered the part on the spot, and then his schedule allowed him to return to install it sooner than we'd expected. THE BEST!