Frigidaire Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
7.6K
Average Rating
4.7/5
Didn't resolve main issue
He fixed one of the problems but the main problem keeping my food cold is still not fixed after replacing the part. Now I need to wait til 8/16 to have them look at it again and I can't buy food cause my fridge is not cold enough.
Shelly S,
Lincoln, NERepairs
I had two appliances scheduled for this day, and three repairs scheduled for 8/10. I told him what parts I had, and he said that he could only take care of the refrigerator, because our chest freezer was not on his schedule. I knew it had to be on there, because when the guy came for protection plan, those were the first two appliances checked, and I had parts for both. He began working on the refrigerator, rushing like he was fighting fire. He came in my home at 8:15 AM and was gone at 8:31, putting a new part in my icemaker of my refrigerator. I also had a motherboard control board for my upright freezer, which was not on his list for the day. He said that he would put it in because it was a quick one to do. He did not document that he did that one, so I guess I just tell the next repairman what happened there. He did not reset the temperature to my upright freezer, so it ran all day at -15 degrees instead of 0 degrees. My husband adjusted when he returned home that night. He was friendly, but I'm not sure I would trust him with a bigger job. If employees are so overworked that they have to begin rushing on their first appointment, then they need to travel less miles in the day and have less jobs. Sears called me later in the day to see if I had the part for my chest freezer which was still an open order for the day. I explained that the guy had been here and I told him it should be on his schedule but he insisted it was not. Therefore, I had to reschedule that one for even another day. So, I have to be away from work for three days for my repairs.Your company is sacrificing quality service. It really makes me rethink keeping my insurance.
Jamesandkim L,
Morehead, KYNeed tech to come back to unclog line
Freezer has been defrosted Need tech to come back to unclog line
Joe A,
Cranbury, NJ8-5 time block means nothing
It took three visits before my range was finally repaired. Wrong parts were ordered the second visit. The third visit the tech never showed up even though the app started he was on the way to my house. Fourth time the tech arrived at my home at 6:20pm after I chatted on line(What is the customer service number) I ask was the tech still coming. My range was repaired but it took 4 visits
Shelia D,
Newburg, MDTech only visually checked ice maker dispenser
Made parts list without taking apart the ice dispenser cover to see what was broken
Sid H,
Hemphill, TX