Freezer Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.9K
Average Rating
4.7/5
checking if our freezer could be saved?
HE ANSWERED HONESTLY ABOUT OUR 60 YEAR OLD KENMORE FREEZER. WE JUST WANTED TO MAKE SURE IT WAS NOT WORTH IT
Jerome H,
Bremerton, WATecnic
Very nice and helpful,took me 4 hours and I couldn't make and appointment finally he gave me the right phone number and the job was done,Thanks for having a great employee.
Lucy Y,
Miami, FLCustomer
Exceptional! Kevin did an outstanding job dealing with our many appliance issues. So knowledgeable, patient and thorough. Definitely will use Sears again. Thank you.
Colleen P,
Huntingtn Wds, MIWasher
Jose is very courteous, knowledgeable, and get the job done quickly. Answers any questions you may have. Great job 👍.
Patti M,
Sebastopol, CAAnother great service experience for our Kenmore Freezer
Jermaine arrived promptly within receiving a text message that he was on his way. This was a follow up visit and I explained to him what was happening. He quickly diagnosed the issue and had a suitable part in his truck. Nothing needed to be ordered. He explained everything he was doing, He also did another check (beyond what the service was for) to make sure there wasn't any potential problem. He was very considerate and moved items back to their original location. Friendly and helpful and efficient. I would highly recommend Jermaine for appliance repair work.
Tim W,
Brookfield, CTGood rxperience
Very pleasant workd clean and quickly. Knowledgeable. Hopefully it we ever need a tech again it will be him
David C,
Kane, PACustomer
James B. was a follow-up call on a previous technician's call. James B. was extremely knowledgeable, very efficient, and explained everything that was being done. He was an absolute pleasure! P.S. In arranging the tech appt. initially, I had asked a few times if James B. could be the one to come out to install the parts, since he was the one who handled the diagnoses on the appliances, and for some reason it didn't work out that way. It would have been nice had James B. been the one to come out as I had requested, and this follow-up call could have been avoided.
Sara J,
Beachwood, OHFix my ice maker
Very good .come on time realible.check everything to see what realy the problem in order to fix it.
Susy D,
Staten Island, NYReview of Richard for freezer service
Richard was excellent. Was professional and timely. Thank you!
Joe M,
Easton, PAJustin great problem still exists
I don't want to rate Justin poorly but the problem still exists and the service provided by your company in general is a 1
Ann S,
Virginia Bch, VA