Freezer Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.9K
Average Rating
4.7/5
Freezer repair.
Very much appreciate Randy's effort to keep us updated on his estimated arrival time in addition to his technical skills.
Stephen P,
Burlington, VTFreezer fix
David arrived bright and early. He was friendly and very professional. He immediately got to work after listening patiently to the saga of our freezer. He quickly found the problem, remedied the situation and tested everything before he left. Overall a very good experience.
Mary P,
Salem, CTExcellent Service
Good day: We had the opportunity to have a wonderful service representative to our home today. He was thorough, he explained things in a way that my husband and I could understand and he was extremely professional and polite. Wonderful experience! Not sure the ice maker is fixed or not, but that has nothing to do with the service technician, more of a imperfection in the manufacturing of the Kenmore Elite Refrigerator, bottom freezer. Thank you.
Joan B,
Elmhurst, ILThorough
The tech was on time and efficient including easy to understand.
Debra E,
Greenbelt, MDTechnician was great but….
The technician was great however, it took 4 appointments before the repair was completed. The first appointment was diagnostic and parts ordered. The next appointment the technician never showed up and I got a text 40 minutes before the 5pm window expired. Rescheduled again and again, after waiting all day, no technician and again rescheduled. Finally, the technician came and made the repairs. Each appointment is an 8am to 5pm window so each day was a wasted day. And there was no compensation for my wasted time. Not very good customer service on that end.
Pamela R,
Belle Vernon, PADewon repair visit
Thank you. He was very polite. He showed me where the hose was disconnected. He seemed very knowledgeable.
Linda J,
Matteson, ILExcellent repair
David was knowledgeable and friendly. I am very happy with the result.
William B,
Draper, UTExcellent Service
Great job! De-iced my freezer drain and got it back in running order. Easy to communicate with. He helped my through the payment process on my phone.
Judy K,
Peoria, AZFriendly and very knowledgeable
communicated well and showed up in a timely manner. Very professional and friendly
Yvonne E,
Tyler, TXService Technician
Gerry was not only on time, but was quick to give me a repair costs for my repairs. He also completed my repair work in the estimated time frame before he started the repair. You're lucky to have such a dedicated Technician that performed his job with such organization skills. Good job keep up the work.
Jerry Kahn,
Kearney, NE