Freezer Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services

Total reviews

1.9K

Average Rating

4.7/5

Great Service
October 30, 2024
Overall rating

Jaeqaun was knowledgable and efficient in fixing the seal on my upright freezer. Thanks so much!

Shannon F,

Chester, VA
Great experience
October 30, 2024
Overall rating

Brian was so nice and helpful and clean and efficient. Could not ask for a better serviceman.

Constance P,

Iowa City, IA
Rate the technician
October 29, 2024
Overall rating

Rafael was very courtesy and professional. Cleaned up after himself.

Donna H,

Saint Augustine, FL
Freezer repair.
October 28, 2024
Overall rating

Very much appreciate Randy's effort to keep us updated on his estimated arrival time in addition to his technical skills.

Stephen P,

Burlington, VT
Freezer fix
October 28, 2024
Overall rating

David arrived bright and early. He was friendly and very professional. He immediately got to work after listening patiently to the saga of our freezer. He quickly found the problem, remedied the situation and tested everything before he left. Overall a very good experience.

Mary P,

Salem, CT
Excellent Service
October 28, 2024
Overall rating

Good day: We had the opportunity to have a wonderful service representative to our home today. He was thorough, he explained things in a way that my husband and I could understand and he was extremely professional and polite. Wonderful experience! Not sure the ice maker is fixed or not, but that has nothing to do with the service technician, more of a imperfection in the manufacturing of the Kenmore Elite Refrigerator, bottom freezer. Thank you.

Joan B,

Elmhurst, IL
Thorough
October 28, 2024
Overall rating

The tech was on time and efficient including easy to understand.

Debra E,

Greenbelt, MD
Technician was great but….
October 28, 2024
Overall rating

The technician was great however, it took 4 appointments before the repair was completed. The first appointment was diagnostic and parts ordered. The next appointment the technician never showed up and I got a text 40 minutes before the 5pm window expired. Rescheduled again and again, after waiting all day, no technician and again rescheduled. Finally, the technician came and made the repairs. Each appointment is an 8am to 5pm window so each day was a wasted day. And there was no compensation for my wasted time. Not very good customer service on that end.

Pamela R,

Belle Vernon, PA
Dewon repair visit
October 24, 2024
Overall rating

Thank you. He was very polite. He showed me where the hose was disconnected. He seemed very knowledgeable.

Linda J,

Matteson, IL
Excellent repair
October 24, 2024
Overall rating

David was knowledgeable and friendly. I am very happy with the result.

William B,

Draper, UT