Freezer Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.9K
Average Rating
4.7/5
Never again
I will not renew my contract with Sears again. They do not do what they promised to do and gives you the run around until you get exhausted. Replacement means you choose from their rejects and naturally more problems. Never sgain.
Eden J,
Fountain Vly, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693264607844
Worthless
Technician refused to make repair because some other company had done work previously on the unit. Preposterous. Unacceptable.
Cliff P,
Cincinnati, OHCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on 1692826643801
Poor service
The man just wiped down the freezer as he could not find cause of problem. Wants to put blame on me like i should. not leave door open too long, putting hit stuff in freezer both of which we fo not do, all appliances are poorly made nowadays. Very unhappy, grumpy person, deserves less than one star. My freezer had been a lemon since day one and the problem is more complicated than anyone could fix and i think should be replaced as stipulated in my contract. I sm very unhappy with Sesrs re tratment of this particular freezer. Please count the number of times you came out to fix this freezer for the SAME problem. I am very unhappy.
Eden Johnson,
Fountain Vly, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692739916763
Freezer repair
Bruno is a great guy . Unfortunately the freezer remains with the same problem. It has not been fixed. I need to reschedule a repairman to come out again
John F,
West Islip, NYCustomer service response - Dear John thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692653455911
Waste of money
I'm not exactly sure what his problem was could have been drunk could have been on medication could have been on whatever or just some natural medical problem I will never ever call or request the services of this company again waste of my time took two weeks to schedule an appointment and he's not even sure he fixed it
Chris,
Pleasant View, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1692394986208
Repair Stand up freezer.
Didn't seems like he knows what's he was doing.
Tasey L,
Wailuku, HICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692309111107
Worst
I was completely unhappy with both visits of the tech Hal. Then how he treated me as he walked out my house. He is not worthy of working for a&e
Casey K,
Crawfordville, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692308699669
GE Freezer
I purchased a GE freezer in Dec 22. In August I noticed the high heat light was on and I checked the temperature. It was 75 degrees. I called GE and they sent out technician. He came out and evaluated freezer. Ordered three parts including new compressor. Came back and installed them. He was pleasant and cordial. He told me to let it run for 2 days before using it. I did and checked the temperature. It was still between 75 and 80 degrees. Same problem as before. It was NOT fixed. Notified GE and they scheduled another visit. The reason for low rating did not fix problem.
Daniel H,
Victoria, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691703289236
Still does not work
He installed the part but left and didn't make sure it worked. He left and it still does not work.
Patrick C,
Davidson, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691531641417
Does not listen
He tried to twist what i told him and refused to listen when i was clarifying what I meant. I threw him out because he was giving me a heart attack. He only wanted to listen to himself. Argued with me when i was trying to explain. Lazy
Eden J,
Fountain Vly, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691106568053