Freezer Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.9K
Average Rating
4.7/5
Rating the service I received on 20SEP2023
The gentleman came to perform the repair but he could not do the PM on the freezer because it was not included on his service ticket. I had to call back in to set another appointment for a PM check. Both the repair and PM should have been performed at the same time. This was inefficient. The gentleman pulled my freezer out from the wall and did not put it back. That I do not appreciate. This was not a good experience for me. I would give this service a negative rating instead of a 1.
Ruby T,
Durham, NCCustomer service response - Hi, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. We apologize for the inconvenience of having to wait between appointments. We take all reviews as feedback on how we can improve our service. If you would like us to look into your situation further, please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1695331926250
Repair
Not Happy he didn't come we are still waiting for our repair.
Charles T,
Jamestown, KYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695245480798
Service & Check-Up
All well done and very professional. We felt comfortable with him and his report.
Ted M,
Humble, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695081361508
Tech
He came to my house at 9:12am left eight minutes later to get a part to do the job, and he never returned to finish the job. He didn't have a professional respect to call and let me know that he was not returning.
Charlotte B,
Uphams Corner, MACustomer service response - Hi Charlotte, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1694903121013
Rude
The technician was rude when I called to see what time he would arrive. He told me to just trash my freezer before he arrived. Then told me before he even arrived that I need to call and reschedule or he can just come and take my money. When he arrived he didn't touch the freezer he shined his flashlight on the freezer and told me it can't be fixed gave me a phone to sign and left. He never plugged up the freezer or moved it or looked behind it. When I questioned him and asked him how is he diagnosing the deep freezer by looks and no physical inspection he was arguing with me. I immediately walked hun out and reported him to Sears. This is completely unacceptable to have me pay for a service that I didn't receive. He is a scammer and it's not a good look to rob innocent customers. You don't want the job don't show up simple.
Tamika S,
Painesville, OHCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694813480450
Poor job
He tryed not to come but I made arrangement for someone to be here. Then when here didn't even take the time to really see what the problem was, just said it had a leak and it was not fixable, this is only 3 years old and I let it set a year to get money saved up, only to be robbed , I will never use your company again for anything I am going to see if I can stop the payment, I got nothing but a lazy man and out a lot of money
Terry S,
Mercer, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1694562401327
The absolute worst
9-12-23. Sears has problems . There was a thermometer in the non-working refrigerator. The refrigerator was completely cleaned out and was ready to be serviced by the Sears technician. He showed up. Took a look at it and determined that it was cooling just fine and left without saying anything to the owners. 20 minutes after he left, the inside temperature was 58° by the afternoon it was 75. The Refrigerator is still not working. When I texted him to see if he would come back he said, "Call Sears and set up another appointment. ". I texted him back and told him it took an hour just to get through to talk to anyone at Sears. He texted me back and said, " This is harassment, find a different technician". I texted him back and said, "You are incompetent, no problem".
David L,
College Sta, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1694561539561
annual Maintenance checkby mehran tech # 801183
A outstanding service by him on all our appliances. Great additude, on time, very thoroughly, answered our questions & he could not have handled anything better. A real professional for sears service. A great experience for us as true sears appliance customer for over 50 YEARS.we We have over 14 sears kenmore appliances. This was one of the best sears service calls that we have had over the years. Please thank him for us !
Ken Braaten,
Redmond, WACustomer service response - Hi Ken, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1694123997642
Sears repair service
Sears technicians tried to repair, however, the parts never arrived as the first tech ordered them on 07/31/23 said it would arrive in 2 days. It is impossible to speak to a live person as chat does not work. In two words, "Sears sucks." After numerous failures 2 month old freezer was returned for a deferent brand. I see now why sears is going under. Any questions, call sears if you can.
Matthew R Kapp,
Ontario, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693689154832
Very unsatisfied, technician not very knowledgeable
Technician said he didn't know much about upright freezer, so he took pictures text another Technician and without looking at freezer quoted me over $1300. If he was not familiar with upright freezer then why you sears send him out. A complete waste of time and money. Will be filing a complaint with the bbb also want a sears representative to contact me
Thomas L,
Cleves, OHCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1693603934460