Freezer Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.9K
Average Rating
4.7/5
Bad customer service
Technician Josue B. Was a no show for the 6th time.
Robin N,
Melbourne, KYCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698184905729
Horrible Customer Service
He doesn't even deserve the 1 star I had to give his performance. He was unable to repair my freezer because the insurance company set up my appointment as a repair I'd pay for. Once he realized this, he blamed me for setting it up wrong. Then he proceeded to tell me that he drove a long way for nothing. He was rude & talked down to me like I was dumb. I bit my tongue while speaking with him because I was raised to respect my elders.
Rhonda J,
Marceline, MOCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697070100830
Review of scheduling, customer service
Your scheduling and customer service is pathetic. Using an algorythem to schedule repairs doesn't work if you don't include repeated rescheduling after weekly delays by you not me going on for 7 weeks. Hector was very good but your management and routing plan is horrid and your call center set up to avoid customer contact is terrible. I would never buy from you again but since your Sear's stores have closed in all but 7 states, I wont have to worry about making that mistake. No doubt you are a contracted service but will make sure to avoid. I work to buy American made products and support local business but this was a huge mistake on this one. Very dissatisfied customer on everything except Hector's service the day he was finally allowed to come. So no stars at all
Linda M,
Carthage, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1697061744567
Non service
Refused to fix the freezer, gasket needs to be replaced because there's ice forming in the freezer around the door. Very unprofessional technician
Teresa S,
Southport, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697060090408
No service received
I'd give a zero as a rating if I could, but not an option. Josue B the tech was scheduled to come out 4-5 times after showing up the first two times and has not shown up for any of the visits including today and then closes the case. I think he hasn't shown up because he wasn't even sure why he had to show up a second time for a second opinion. He apparently put in the wrong thing saying parts unavailable when he should have said freezer Is not repairable. So someone may need to update him. I also think that someone in the office should be able contact their technicians directly not just through the automated system. I've taken off work and missed time for all those visits. Not very professional!! Therefore I can't give a rate on his performance.
Robin N,
Melbourne, KYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696975724144
Service lacked standard performance
Adam was unprofessional and deceptive. Was combative with warranty service rep instructions regarding payment protocol and following assignment schedules. Notations entered in his report was inaccurate, not authorized by me. Service was not performed due to different parts previously ordered by another technician. Adam took the parts refusing to let me returned the parts myself.
Wilhelmina B,
Chicago, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1696368829784
The worst customer service.
I waited all day Saturday and no show. I waited all day Wednesday and tech arrives at 5:00 pm and then tells me he can't work on sub-zero freezer.
Nicholas C,
Oak Brook, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696031484095
Not satisfied
Casket was changed but never sealed. Freezer icing up.
Cheskel G,
Brooklyn, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695860480250
Freezer repair experience
Bruno thought my freezer problem was very funny. He seemed to be totally uninterested fixing the problem and I had to ask if it required him returning. I can't believe this is the Sears I've been dealing with for over 50 years. Most of my appliances are from Sears and many items in my house also, Which I still have & love. Many of my Sears appliances are still working. I am afraid if they stop like my freezer after 40 years I will not have them working because of poor repair attitudes of your repairman
Candida Gartner,
Bay Shore, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695851381334
Horrible odor
I explained that there was still that awful moldy odor caused by a previous technician who didn't connect the line on my freezer. Marshall was expecting an electrical or Freon smell. He said he didn't smell anything, but then said the smell on my packages of meat won't leach into the food because they are in plastic bags. He said nobody ever calls for smells like that. It is absolutely horrible!
Scott H,
Novi, MICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695762387457