Freezer Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.9K
Average Rating
4.7/5
Horrible customer service.
His work ethic was GARBAGE. The man told me to get on a boat and go back to my country. He didnt like that i asked questions on what he had done had done to prevent the same issue; and finally threatened to charge me twice the cost. He was rude, racist, and apparently represents this company by continuing to be employed and uphold their values. Complaints were filed, as far as I know. RACIST and SHAMEFUL.
Joseph,
WaterforCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1720560681810
Terrible
It's been terrible. I can't get you on the phone, the appointment has been rescheduled at least 4 times and the part came in wrong the first time and now it's allegedly on back order for months.
Greg K,
North Ridgeville, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1720128114161
Johnson
He doesn't want to his Job never send him to my house agian
Yolanda J,
Victorville, CACustomer service response - Dear Yolanda thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1719351670313
2 syars.
Accused my wife of breaking freezer handle. Did not wear shoe covers.
Bruce M,
Aurora, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1717881602206
Dissatisfied
Your technician did nothing. He walked in looked at the refrigerator said he can't work on it and left.
Jeff H,
Amerilo, TXCustomer service response - Jeff, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1717105023019
Worst Experience
Tech came stating that the unit can't be serviced because it has been off for and will need to be running for at lease 48 before a complete diagnosis can be done on it. After speaking to a supervisor he was advised to just go ahead and have me reschedule the appointment for a few days out. Moments later the tech came back to the door stating he was advised because I am not a home owner so the diagnostic will need to be done so that the fee can be collected as well. I don't trust that I got an accurate reading or quote. A second opinion will be requested with another tech that can show me the issue to prove that the problem exists. There is no leak and no smell of any Freon.
Thomecia L,
Jacksonville, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1710978217263
Not happy
I'm no happy for charge no problem for him and please refund my money
Narineh H,
Burbank, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1710538197241
Sears is doing us and the technician wrong
Sears protection agreement says they have to replace my freezer if it can't be fixed. The tech has stated that it can't be fixed but Sears is stalling! They keep sending out people but won't escalate the case. This is fraud.
TJ,
Rossville, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1708736613147
Awful
Never showed up or communicated
Mordechai G,
University Ht, OHCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707520186687
Tony was fine; what about your scheduler?
I was given a service window between 8:00AM to 5:00PM. I took a day off from work and was waiting by 8:00AM. My technician showed-up at 3:30PM! Being given a 9-hour window by the Sears scheduler and having the technician show-up at the end of that window is ridiculously absurd! The person who scheduled this service call should be fired. It's unacceptable that Sears do this to their customers. They could at least provide a 4-hour window instead of a 9-hour window where their service person shows-up at the end of that window.
Charles,
Stevensville, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1705176457180