Freezer Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.9K
Average Rating
4.7/5
Icemaker repair
Took over 2 months to replace the icemaker in my freezer. Still does not make ice!
Jeffry M,
Union, MICustomer service response - Dear Jeffry thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1724535705418
Horrible Customer Service
I scheduled an 8am-12pm service appointment. Sears over scheduled the technician so there was no way he could ever make it in that window. When I called Sears to ask if they were going to reimburse me for the 1/2 day off because the technician didn't show up until 130pm, the service coordinator wanted me to reschedule. Why, so I could waste another 1/2 day of vacation. The Technician Tim was phenomenal. He explained everything and went out of this way to be pleasant and understanding.
Thomas S,
Medina, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724362376465
Freezer repair
He was very aggressive, accusatory and rude -saying I was "demanding" to have the gasket on my freezer changed, and he claimed the problem was that I need to defrost the freezer.( even though there was NO frost near the lid !!) He seemed to not understand that I am the PAYING CUSTOMER and should be spoken to courteously…. I would like to speak with someone about this issue.
Anne M,
S Burlington, VTCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1722550141084
Freezer repair.
tech never showed up. I took the afternoon off work to handle this and lost 5 hours pay plus the rest of the meat in the freezer. This was my first call to Choice Home Warranty and I'm not pleased.
Ted B,
Shawnee, KSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1722289545485
Freezer door
Very knowledgeable technician,he explained my options
Debbie A,
Bellflower, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1722288687411
Bad results
Not sure if he dropped the ball or if it was the wrong gasket for the freezer. The issue is worse now than before he repaired it. Approximately a quarter inch gap on top of the freezer with cold air flowing out! I used a towel to try to stop the air leak
Steve P,
Hattiesburg, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1721856967781
Joel is great. The rating is for how the warranty is proces
The claim was initiated 5/15/2024 and again reported as original claim was closed by warranty in error. Claim number AV02818MXW. there as been several calls as a customer to resolve and have had nothing but the run around. It is now over 2 months later and still not working. This is truly unacceptable and difficult to understand how this is acceptable to your company. We have requested expedited parts and service and have not been able to have anyone do so or make a priority. This should be resolved immediately or replaced unit. Two months is truly unbelievable. How can anyone expect people to not have a refrigerator/freezer for this extended period.
Alma G,
Monroe, NYCustomer service response - We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1721683149512
Still have the same -10 E9 code
Scott was great. Replaced the part but I still have the same error code
Jon W,
East Ryegate, VTCustomer service response - Jon, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1721426235847
Freezer
After almost 6 weeks of working on my freezer it still doesn't work. It does not freeze.I'm
Ronald C,
Wichita Falls, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1721424911126
Freezer
Freezer still not freezing, turned to 7 for colder for 5 hours , still not passed 20. Problem not fixed
Ronald C,
Wichita Falls, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1720733600690