Freezer Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.9K
Average Rating
4.7/5
Ice Maker
Marshall installed a new ice maker, but it does not produce ice. I need someone to come back out and check the installation.
Richard P,
Millsboro, DECustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1769467766913
Service on whirlpool freezer.
Not very friendly, does listen to what I have say pretty well ignored me. Seems care about only getting the service call done so he can get paid. Orders wrong parts that wasn't even necessary. Very bad representation for Sears
Won Z,
Willmar, MNCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1768344211807
Scammers
Very disappointed in your service, you changed me only to tell that you can't fix it because you can't get the parts for a 2 year old fridge. Wow… you've got a pretty good scam going there, I will sharing my experience with anyone who will listen.
Robert V,
Greenfield, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportun4ity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1768006247528
Delayed and Confusing Explanations
4 Hour window provided for service delivery, and rep showed up 3 hours after the window closed. Diagnosis was not clear or well communicated at the time. Separate portion of the fridge broke after the service call as well.
Eric D,
Ramsey, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1765237681532
Disappointed
The technician was great! everything else was bad! Three appointments tech did not come no notice not coming and after i rearranged schedule to be here Was only able to communicate with AI Richard I am really disappointed as i have always liked Sears and even went outside my home warranty to pay for service
Bogier B,
Baltimore, MDCustomer service response - We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1760737012694
A no show appointment
This is my second appointment with Sears that a technician has not shown up. First time a got an email saying we do not have a technician for your appointment and it will need to reschedule. The second no show. I followed the technician til it said you are next. Then I got an update that said. We see he has arrived and please rate your service. I am here at home the whole time. No phone call to say on the way or I am here. I have rescheduled for a third time
Christine G,
Eads, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1760737567167
Delay, delay, delay!
Richard was fine, but why did it take two months and three days to get a technician on a priority service call? Seats canceled me five previous times! I feel customers with multi-year protection agreements are not given appropriate service and your scheduling is terrible. This rating should not reflect on Richard, not his fault.
Suzanne B,
East Lansing, MICustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1756158507054
Unreliable
Canceled on me once and didn't bother to call. I got a text at 7 pm stating that it wouldn't be until the end of the week or even next week.
Zebulon P,
Tecumseh, OKCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1755306406547
Joseph was great but won't use Sears again.
Joseph M was great but we were very disappointed with Sears and felt the cost of service was nowhere near justified. Won't be using Sears again and would not recommend.
Bonnie J,
Austin, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1755213547423
Freezer diagnostic
Serviceman arrived took one look at the freezer and informed us that, that type of freezer are known for failure. He looked at it for approximately 10 minutes . Informed me that the compressor was drawing about 1 amps and it should be lower and it would cost more that half of what we paid for it to repair. By replacing the compressor. We paid the service call. After he left we left it plugged in and it has run perfectly maintaining a zero or below temperature for.the last week. He obviously didn't know what he was doing and didn't do a proper diagnosis. Very disappointed in the service. It was a waste of money
Barbara J,
Bangor, MICustomer service response - Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1753747597045