Freezer Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.9K
Average Rating
4.7/5
service
service was fine but you charge entirely too much and say you get credit is not true
Sharon W,
La Porte, INIce maker repair
I guess Anibal F did his best to service my ice maker that is not working. He said the board was board and he reset it. He was unable to replace the board given the appliance is 16yrs old and the part is not available anymore. Maybe the reset will work? Who knows. Only time will tell. Maybe it will get me through until I decide to purchase another fridge/freezer. Definitely love the ice maker and filtered ice/water through the door on the outside, so my next purchase will have the same.
Patricia M,
Parkville, MDGood guy
Good guy. Thoroughly explained the repairs needed and what I could expect to happen next.
Robert H,
Milledgeville, GAGermaine
He was knowledgeable, efficient and friendly. But he was in his truck on the phone for at least 20 minutes before coming into the house!
Michael C,
Stone Harbor, NJRefrigerator and Freezer repair
T was fine but I had made it clear multiple times that these were two separate appliances and he was still sent out with just one ticket.
Laura W,
Tucson, AZProfessional and courteous
Robert was professional and courteous while delivering the bad news that the part needed to repair my freezer is no longer made. He even checked other sources and websites, but was unsuccessful.
Kurt R,
Flagstaff, AZservice
Brian was very nice and explained the way the gasket was leaking the cold air and using extra energy because it had to stay on. He also explained how the payment system worked.
Colleen W,
Graham, TXfreezer repair
Technician was courteous - but ill informed. His knowledge of the repair warranty period was in direct conflict with that of your customer service agents.
Richard G,
Honolulu, HIExcellent
Professional. Technical expertise. Timely response. Explained the problem in plain English, as well as the solution.
Deborah W,
Austell, GATechnician
He sent a text notifying us he was otw. He did a good maintenance on the appliances. Answered and explained all questions
Renato S,
Hubbard, OH