Freezer Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.9K
Average Rating
4.7/5
Tech
Andy was courteous and well versed in repair procedures. And helpful in setting up home plan.
Charles J,
Colonial Heights, VAFreezer repair
Nice and was quick.
Tina L,
Cuero, TXCall Center needs work
Service tech was professional but the call center on the other hand was no where near as professional
Jason H,
Mableton, GAGregg
Would have given him 5 but light is still flashing; freezer is working though!
Jonathan S,
Grayson, KYKenmore Freezer
John was polite, knew immediately what was problem & repaired efficiently.
Joanne K,
Leesburg, FL? ?
Excellent service! He was on time: 8:00 on the dot.
Vern H,
Yuba City, CAFreezer frost service
The service arrival window was 8:00-12:00pm. Throughout the day it kept getting pushed back to eventually 3:00-5:00. Abdul arrived at 3:30 and was completely unaware that he was 3 1/2 hours late and offered no explanation. He adjusted the alignment of the door and advised us to "give it a gentle push" to make sure the gasket seals. He estimated the cost of a gasket replacement to be over $500 and said, "with his years of experience, the new parts are not as good as the old parts and will need replacing in a year". If the parts are so inferior and the cost of a service call is so high, the only thing I'll do in a year is Call Someone Else.
Scott L,
Arnold, MDFreezer gasket
He left and the gasket on the fridge door was not seating good. We had to complete the sealing. He said he did not have a dryer so we had to finish the job. I was disappointed that I had to finish it.
Carolyn B,
Magnolia, DERepair
Antonio was fine however his company was unable to furnish the parts to make the repair
Jeffrey L,
Sonoma, CARating
Fast and efficient informing us that freezer shouldn't cause us any more trouble.
Timmy M,
Mililani, HI