Freezer Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

1.9K


Average Rating

4.7/5

Helpful information
July 26, 2023
Overall rating

Arben shared a very useful tip with me - unplug the freezer and open the door, so ice buildup will melt. Then clean the freezer before putting food into it. This way, the ice buildup can't prevent the door from closing fully.

Steven B,

Nashua, NH
Service
July 26, 2023
Overall rating

John arrived when he said he would, was very knowledgeable and courteous and resolved the problem quickly.

Janet B,

Poughkeepsie, NY
maintenance check on freezer
July 26, 2023
Overall rating

Very pleasant and polite young man. Assured me that freezer was in good working condition.

Diane L,

Tully, NY
.
July 26, 2023
Overall rating

Mr. B. Adonis was very professional, very knowledgeable, very friendly, and gave excellent service.

Barb,

Detroit, MI
Knowledgeable
July 26, 2023
Overall rating

Norman was knowledgable and explained everything he was doing. Very friendly too

Cindy Y,

Kaneohe, HI
Very friendly
July 26, 2023
Overall rating

Norman was very friendly, knowledgable explained what he was doing and works neatly

Cindy Y,

Kaneohe, HI
Freezer
November 06, 2025
Overall rating

I was not here so I cannot rate the technician but my wife was here and is having some mental issues and she says we did not receive a receipt if that is true I would like for you to message or email me a receipt, please. I was curious to know if there is any warranty on the repair provided today.

Joe K,

Kokomo, IN
James was great. I cannot afford the repair. I
July 11, 2025
Overall rating

James was great. I just can't afford the repair. The freezer is too old to spend that much money on.

Karen T,

Lutz, FL
Polite
July 11, 2025
Overall rating

He was very polite. His diagnosis took 5 mins. to declare our freezer was toast.(?) I would rate him higher, but his accent made him difficult to understand.

Steve S,

Cross Junction, VA
Charlie
June 20, 2025
Overall rating

I would have given him 5 stars except he didn't do morning call like sears advertised. I waited all day till 4:37 when he came. Even if the call would tell me what number I am on his work sheet would have been appreciated.

Carrol B,

Wichita, KS