Freezer Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.9K
Average Rating
4.7/5
freezer
Locksley was on time, prepared and efficient. He was very patient, easy to talk to and answer all of our questions.
Ed H,
York, SCExcellent service
Mohammad provided us with excellent service today. We've used Sears Home Services a few times and will continue to do so in the future!
Kristin P,
Roseville, CAColin M
Very nice man Finished the maintenance check on both my refrigerator and freezer in a timely manner. Answered my question to my satisfaction
Theresa V,
Youngstown, OHDean was very knowledgeable and explained everything I asked
Dean was very knowledgeable and professional. I told him about the two chat experiences I had when I was trying to request a service appointment because the red light was blinking and beeping. They asked me a bunch of questions and asked when the coils were last cleaned and I told them I didn't know and he told me to clean them and that should take care of the problem. I told him I'm 81 years old and I have a maintenance agreement and asked if that didn't cover that he said no that was my responsibility. He would send a diagram and a video on how to do it. Neither applied to my freezer. I got my son and grandson to come over and they cleaned the back there were no coils just a compressor. I was told they were in the back and on the sides and the top. I called back because the red light was still blinking and beeping and I told him I didn't want to lose all the meat I had. He said not to worry about that I would get reimbursed for that. I ended the chat. My daughter went out to the garage and said the red light was the freezer was running. This time I called to make a yearly check up. Dean said this type of freezer's coils are inside the frame and are not accessible. Even if the back was dusty it not have caused the problem. He wasn't sure what caused the problem, but everything looked fine, just keep an eye on it for the next few days. These two technicians that I chatted with has us looking for a way to get to the could. Maybe they should look at the right diagram so they know what they're asking the customer to do.
Gloria G,
Barstow, CAOwner of freezer
Arrived timely and pleasant and professional and left area clean
Lisa I,
Newman Lake, WAExpert
Tim the tecnition is an expert one he have been working with sears more than 20 years ,
Amneh G,
Westlake, OHGagik is the best!
Gagik is professional, patient and had really got a great sense of humor!
Patty D,
Northridge, CARefrigerator technician
He was knowledgeable and tried to get the parts that I needed as quickly as possible
Angelina G,
Tannersville, PArepair person
Tom was a fantastic repair man. He replaced the defrost timer and explained why. It is a very old freezer but it is very well made. Tom made some additional adjustment to the freezer door to help it function better. He nudged the freezer slightly to the right because the current location placed too much tension on the electrical cord. I would welcome Tom back whenever we need a repair. He deserves more than 5 stars!!!
Virginia Fisfis,
Bethel Park, PAFreezer Repair
Reuben today, and Michael on the Diagnostic visit, both did superb jobs quickly and easily, and are both deserving of a 5 Star rating.
Russell C,
Maryville, TN