Double Oven Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
6K
Average Rating
4.8/5
Incorrect identification of model number and ineffective ser
The service technician incorrectly assessed the part we needed by looking up the model of our microwave which was fine and not our oven which needed servicing. We were charged for a service fee when they didn't identify the correct model and the service wasn't helpful at all. I'm very unhappy with both the service and the inability to diagnose the correct problem when we were expecting professional services.
Aj L,
Denver, COCustomer service response - Dear Aj thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694641372037
No show
I had a service appointment today between 1:00PM and 5:00PM. Your website first said that the technician would be here at 1:30, then 2:15, then 3:10, etc. Then the website said that the technician had arrived. But, no one here. When I went back to the website, the call had no updated information. I called to find out when the technician would be here and found the call had been closed. No one would be here. Great job Sears!
Betty H,
Fair Oaks, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693863310996
Oven still not working properly
We were told the oven wasn't working because there is foil lining the racks to catch spills. We've done this for over 40 years with no issues yet it's now preventing our oven from working? Ridiculous. It took an additional 25 minutes to cook something before the repairman came and it's still takes double the time. We even removed the foil on the remote possibility there was any truth to it. There wasn't. Clearly we'll need to pay another company to fix it.
Vince,
Grovetown, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693525478334
Repair oven..
Technician was pleasant, however, they were unable to fix the F97 code on my GE double oven which was lower oven fan issue. Sears came out 4 times and replaced oven cooling fan and circuit board, two heat sensors, main control panel, convection oven fan but not the lower oven fan that was the issue. I also had to have two separate visits for electricians as Sears would not disconnect power from oven in order to pull out from wall to work on. They partially pulled out from wall for parts they replaced but would have needed to remove multiple panels on back to replace lower oven fan. They didn't do this and eventually turned the work order over to GE who diagnosed problem as F97 lower oven fan, ordered correct part and installed on next visit. They also double checked installation of all unnecessary parts Sears installed. All in all 8 visits..4 from Sears, two electricians and 2 visits from GE. Almost 3 months with no oven.. also they schedule repair time from 8 to 5 which caused me to waste 8 full days waiting for repairs. You really need to provide shorter arrival window. All in all not satisfied with results from Sears, totally pleased with GE
Floyd L,
California, MDCustomer service response - Hi Floyd, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1693518183859
Follow through
After Dervan replaced the defective part, he failed on making sure that the oven was working properly. If he would have checked by opening the oven door, he would have discovered that the oven door will not open. It appears that the oven door has been jammed because the door is not centered on the unit. The oven door was perfect before Dervan came to repair the oven.
Demetris O,
Snellville, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693344901654
Poor ! I paid full job! Job was never finished although fu
Job was never finished ! The full check kept no return!
Evan Mohler,
Lovettsville, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1693344865753
My oven is still broken and I'm Upset!!!!
After waiting for Months for your company to find the parts . Y'all finally get all three parts and your technician puts them on and my oven still doesn't work at all. Please tell me were is the professional technician in that!!!!!!!!
Kerry Dantzler,
Douglasville, GACustomer service response - Dear Kerry thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693258757532
Oven Repair
He did not show up at our house. No work was done. The oven does not work. He then reported that he completed the work. His report is totally false!
John H,
Saint Paul, MNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693258519463
It's not fixed!
My oven is still making horrible noise! It's not fixed.
Danny E,
Flint, TXCustomer service response - Hi Danny, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1693088338879
Technician never showed up-2nd time
Twice, no technician showed up! No wonder Sears is going under! I will NEVER use Sears for anything nor will I ever recommend Sears for anything!
John G,
Oxford, MSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692912820966