Bosch Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.8K
Average Rating
4.7/5
Poor service waisted time and money
The te hnician Arkady quickly "established" tgat my cooktop could not be repaired wothout any attempt to find parts elsewhere or any meaningful advise he was apparently totally disinterested in helping me but made derogatory commwnts aboout our kitchen cabinrts. Do not go with sears - just pure waist of time and mo ey.
ES57,
Boston areaCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696110754696
Fail
Despite the Serial number being on the materials directly above the dishwasher to be repaired (a copy of the previously submitted repair from APRIL of this year, which didn't fix the problem) and being on the repair ticket submitted for THIS scheduled repair revisit, David told our roommate he couldn't complete the work because he couldn't find the Serial Number. This, "Fail" is the essence of this zero service provided review. Do better SEARS HOME SERVICES WARRANTY - what exactly is it that we pay your monthly fees for????
Deidre R,
Winter Park, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696023152429
4 tries still not fixed
This is the 4th visit- different technicians- no change- same symptoms- dishwasher doesn't work.
John W,
West Palm Bch, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695851522026
Six hours late, no fix, flooded kitchen
Arrived six hours late, turned on water without properly sealing and flooded my kitchen
Stephanie D,
Washington, DCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695254998526
Didn't get the job done
He's a good guy. But after 4-5 visits over 6 months, he didn't get the job done. He didn't diagnose it right at the start and didn't actually fix the dishwasher. He left it in worse shape than he found it. He's a good guy, but this has been an awful experience.
S.C.,
Hayward, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695245570867
Didn't fix problem
Jeff was very confident that the problem was related to the backwash from the dishwasher to the disposal but after he left and I tried to run it again the dishwasher fared even worse.
Eve P,
Orinda, CACustomer service response - Dear Eve Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team
Sears Home Services on 1695245559784
Zero
Our experience with Sears overall was horrible. The initial visit we were told the drain pump needed replacement. The second visit the drain pump was replaced but the problem wasn't fixed. On the third visit the technician said the wrong part was replaced. The 4th visit the part that was delivered was broken, but the tech said the pump just needed a booster. The next visit we were stood up and yesterdays visit the tech said there is no such thing as a booster…. Cleaned out the drain and said it was fixed… after he left we realized that he broke the door on our dishwasher. This was the worst repair experience I've ever had.
Donald Krieger,
Carriere, MSCustomer service response - Hi, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com.
Sears Home Services on 1695160167923
Never again!
William was awesome! Sears was terrible! 1 month and no response. Impossible to get a person on the phone. Did chat they told me they would tell me about my part in 3-4 days every time. Finally my home warranty sent a different company out. My dishwasher was fixed in 24 hours. I will never use Sears again.
Wendy H,
Charlotte, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695159792463
TERRIBLE!
This repair started on July 25th. It is now Sept 18th. We had the same repair man as the first time. He is either lazy or does not know his job. After doing nothing...AGAIN...he started the machine and then picked up his bag and started to leave. My son asked if he was finished and he said he was just going to the truck. He did! He got in and left!!!!! He is stating that the valve was 90% closed. NOT TRUE! Very dissatisfied with Sears after all of these years.
Anthony B,
Sherwood Frst, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695159612019
Item not repaired
The dishwasher did not get repaired. Same issue still exists as was the first service call. Did not repair dishwasher!
Kenneth M,
Carmel, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1695072414465