Bosch Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.8K
Average Rating
4.7/5
Terrible experience
your service is a scam. it's been weeks since i was told i would get a replacement dishwasher and i was just scheduled for a "re-diagnosis" because the tech purportedly did not fill out the form correctly. This is insane - you take our money and do nothing but cause stress and aggravation and take 8 weeks and counting to do what you are contractually bound to do.
Alejandro R,
Washington, DCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692912991000
"You have suds, you need a new dishwasher "
Just looked up my machine on line, turned it on Then stated after a few minutes "You have suds" It will over flow with suds ME: It floods our floor about 1/2 through the cycle. EDWARD: Then you should buy a new machine. Ok. I will charge you......
Dawn L,
Westport, CTCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692912876860
Poor Service
The technician scratched the front screen on our range. I asked him if he used anything to protect the front screen when he removed it to repair the issue. He said no. He set it on top of the burners. He then said "don't worry about it, we will replace it." Then, he tried to change his story and said that he did use a paper towel to protect it. Again, he said, "don't worry about it, we will replace it." Very poor attitude and service. I do not want this technician servicing our appliances in the future. Also, I would like our front screen to be replaced.
Steven C,
Potomac, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692739947205
Dishwasher Repair
He was very nice and seemed to know what he was doing, but he didn't leave the dishwasher so it could be turned on. He shouldn't have left until he verified that it was working once the dishwasher was back in the cabinet.
Mary McGarr,
Katy, TXCustomer service response - Dear Mary thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692220937470
Zero stars if I could
This was the repair on a dishwasher that was not pumping out all of the water after the cycle. The latest call was to install a new control board and sensor which would fix this. The technician left with the dishwasher running on a supposedly clean cycle it stopped running and was totally frozen at the controls. I tried to turn it off to reset it, but could not do this, because the tech had broken the on off button making it unusable. Workaround is to turn the breaker off that controls the circuit. Doing this, we can wash dishes But you have to go in the basement to trip the breaker. the dishwasher still does not drain all the water. This is not the Sears service we have become accustomed to.
Carl S,
Lombard, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on 1692049290201
NEG 100,000 STARS -Ruined Brand new wood floor!!!
Dishwasher Repair-Part to repair arrived & repair was scheduled. Roughly 1 hr into the repair I went to kitchen to get something & noticed a 3' puddle on the floor soaking into the new wood floor. When I mentioned it the tech quickly said "oh" & apologized for the mess. I said "I'm mostly worried about all the the water on the floor" he said "oh" & then quickly started vacuuming up the water with a Shopvac. I went to get a towel & he wiped it up. He was at the house in total from @ 11:30-2:30. My wife was home and had discussed touching base when he was done or if he needed anything. At @2:30pm he just left.. No goodbye, nothing. Dishwasher re-installed, protruding @ 1" beyond the counter top, it wouldn't turn on & debris was everywhere, including the soaking wet towel thrown over our toaster! Worst of all there are now 3' of deep gouges in the floor & the joints where the standing water was are swollen. Getting through to a human at A&E/Sears was VERY difficult. When I finally did the CS rep said there was nothing he could do & no one else could help either, all he could do is send a new tech out to try to repair the dishwasher. Finally after threatening to not let it go & seek legal action he said he could forward me to Customer Care. WHY does it have to be this way! 2 interviews later I finally was bumped through to the Sedgwick claims CS rep who took my information for the 3rd time & assigned a claim # & Examiner…. To be continued Monday when they are open. Why Sears? Why is a tech not taking steps to protect the floor…. Seems pretty basic. Why do I have to search for 10 minutes to find a number to a phone tree that goes no where & hangs up on you. Why, when you finally do get through to a customer service person are they powerless & can only repeatedly fain empathy. Why do they lie & say there is no one to escalate to, when there is? People make mistakes that's fine. Take responsibility for them & make it right!
Matt H,
Hillsboro, ORCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1691799061719
Repair Nasty repairman Did not receive itmized bill
I will stop payment if I do not get a itemized bill like promised from Mr no personality tech. I told him the email looked incorrect and he told me not to worry about it.
Dale D,
Vernon, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on 1691708295712
Dishwasher still does not work
The repair technicians spent several hours servicing the unit but last night the system did not work. The techs were great but I need the system to work.
John D,
California, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691262562447
Unbelievable!
Luigi was fine. However unbelievable that he was unable to order the needed parts. Now we have to wait for another company!
Joann G,
Agoura Hills, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691183744450
Bosch Dishwasher still not fixed
After the fourth time someone has come to look at/work on our dishwasher, the original problem (water not getting hot enough to dry dishes) is still not fixed. Charles (Chuck) on the 1st (Tues) came to look at the unit not pumping water after his last service. He reset the dishwasher and it worked, but after running a couple loads of dishes since, it is apparent the heating unit is still not heating the water to the desired temperature.
Simonemicha R,
Colorado Spgs, COCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1691183639719