Appointment Lookup
Appliance Care Service Details
Total Appliance Care combines two services in a single visit: a Deep Clean that removes buildup and grime from every accessible component, and a Preventive Maintenance check that inspects mechanical and electrical systems to catch issues early. Below is a detailed breakdown of both services, by appliance type. Refer to the service information section at the bottom of this page for terms governing your appointment.
Please Note
All checklist items are dependent on appliance type, model, and condition, and are subject to the technician's on-site assessment. Actual service scope may vary.
Effective service description · For informational purposes only
Washer
A thorough washer clean combined with a full preventive maintenance check — completed in a single visit. The deep clean removes buildup, residue, and grime from every accessible component. The Preventive Maintenance check inspects mechanical and electrical systems to catch issues before they become costly repairs.
Deep Clean
Cleaning & Restoration Tasks
- Clean and sanitize drum interiorSurface clean — agitator and drum tub not removed (risk of damage on older machines)
- Clean glass lid/door — remove hair, lint, and soap buildupUnits with glass
- Flush and clean detergent dispenser tray
- Clean drain pump filter on equipped units
- Wipe down exterior and control panel
- FRONT-LOAD ONLY
- Steam-clean door gasket foldsHandheld steamer reaches mold in rubber pleats
- FINAL STEP
- Run two cleaning cycles — rinse cycle first, then Affresh cycleFirst a rinse-only cycle to flush loosened debris, then an Affresh-tablet cycle (tablet included). Leave the appliance with the Affresh cycle running — this is the last step.
Preventive Maintenance
Inspection & Safety Checks
- Inspect power cord
- Check fill cycle and water temperature for wash settings
- Check for excessive noise and vibration during spin cycle
- Check timer for correct operation
- Inspect belt for wear and adjust tension (belt drive washers)
- Check motor coupling mechanism for wear (direct drive models)
- Verify clutch/shifter mechanism is functioning properly
- Check for proper spin and agitate speeds
- Check door/lid lock for proper alignment and operation
- Inspect electrical system for proper ground and secure connections
- Check tub and hoses for leaks
- Check drain pipe or laundry tub
- Check door boot for leaks
- Check and level machine
- Verify pedestals and/or stacking kits are properly secured
- Check fill and drain hoses for proper connection
- Check air dome for debris and pressure hose for secure fit at pressure switch
- Inspect door bellow and dispenser for buildup
- Inspect removable filters
- Attach red zip tie to secure washer drain hose
- Gasket mold (front-load). Mold living in the rubber fibers of the door gasket cannot be permanently removed by cleaning or steam treatment. Visible improvement is possible; restoration to a like-new appearance is not. Gasket replacement is the only lasting solution and is a separate repair service.
- Drum and agitator. Surface clean only. The agitator and drum tub are not removed for cleaning, as removal carries a risk of fused or damaged parts on older machines. Accordingly, some checklist tasks referencing drum interior cleaning reflect surface-only work, not full-access cleaning.
- Clean cycle. Customer must confirm the drain is clear before the technician runs the cleaning cycle. Backed-up drains can cause overflow during the cycle and any resulting damage is the customer's responsibility.
- Permanent damage. Rust, dye stains, scratched paint, faded surfaces, and similar wear cannot be removed by cleaning and are out of scope.
Bundle pricing. Select multiple appliances to receive bundle pricing. Selecting Deep Clean + Preventive Maintenance for the same appliance saves up to $65 compared to booking the two services separately.
Fire safety: Lint buildup in dryer vents is one of the leading causes of home fires — approximately 10,000 U.S. home fires start in laundry areas each year.
Dryer
A complete dryer service including vent cleaning, performed in a single visit. The deep clean clears lint buildup from every accessible component. Vent cleaning is included for standard exterior-wall installations at ground level up to 25 feet.
Deep Clean
Cleaning & Restoration Tasks
- Clean lint trap housing — remove buildup beyond the screen
- Clean drum interior — remove lint, residue, and buildup
- Test and clean moisture sensor bars
- Inspect transition hoseReplacement is a separate service if damaged
- Wipe down exterior — top, sides, and control panel; clean door seal
- Clean removable filters on equipped models
- VENT CLEANING (INCLUDED IN DEEP CLEAN)
- Full duct cleanout from dryer to exterior capExterior wall, ground level, ≤25ft
- Clear blockages and debris from duct interior
- Inspect exhaust connection at dryer
- Inspect exterior wall cap / exhaust hood
- Verify airflow after cleaning
Preventive Maintenance
Inspection & Safety Checks
- Inspect power cord and electrical connection
- Test electrical system for proper grounding
- Check front and rear drum seals for wear
- Inspect belt, idler pulley, and support rollers
- Inspect and test exhaust system for restriction
- Check gas burner for proper cycle (gas dryers)
- Test exhaust temperatures and high-heat cutoff
- Test timer for correct operation
- Test moisture sensors
- Test machine function — check for short cycling
- Check and level machine
- Check lint filter and airflow
- Vacuum inside dryer cabinet
- Vacuum area around and behind dryer
- Clean removable filters on equipped models
- Tight spaces. Dryers that are stacked or installed in confined spaces may prevent access for full deep-clean work. These units may receive PM-only service at a reduced rate.
- Transition hose. Inspection included; replacement is a separate service if the hose is damaged, kinked, or foil/plastic type.
- Vent path. Vent cleaning only covers exterior-wall, ground-level runs ≤25ft. Roof vents, crawl-space exits, and upper-story installations are out of scope.
Bundle pricing. Select multiple appliances to receive bundle pricing. Selecting Deep Clean + Preventive Maintenance for the same appliance saves up to $65 compared to booking the two services separately.
Energy savings: De-linting condenser coils can cut refrigerator energy use by up to 35% — one of the highest-ROI maintenance tasks a homeowner can do.
Refrigerator
A full refrigerator clean completed in a single visit, including moving food to the counter and cleaning condenser coils. Removing condenser lint is one of the highest-impact maintenance tasks a homeowner can do — it can reduce energy use by up to 35%.
Deep Clean
Cleaning & Restoration Tasks
- Remove and sanitize all shelves, drawers, and door binsSome assemblies vary by model
- Clean and deodorize interior walls, floor, and ceiling in both compartments
- Steam-clean door gasket pleats (Wagner steamer)
- Wipe down gasket seals and door exterior
- Wipe top and sides of unitIf exposed and accessible
- Clean ice maker cavity and water dispenser trayBuilt-in bins may have limited access
- Move food to counter during cleaningAdds approximately 10 min
Preventive Maintenance
Inspection & Safety Checks
- Check thermostat, temperature controls, and air dampers
- Test defrost cycle for proper timing and heat
- Inspect door seals for tight closure
- Check defrost drain for clogs
- Check and level refrigerator
- Test ice dispenser function
- Test water dispenser function
- Inspect electrical system and connections
- De-lint condenser coils
- Check door gasket for tears and proper seal
- Advise on fresh ice (discard and refresh cycle)
- Check water filter date and advise on replacement
- Food handling. Customer is responsible for removing perishables prior to service. The technician will move food to the counter during cleaning, adding approximately 10 minutes.
- Drain clogs. Drain clogs that require evaporator panel removal are a separate repair service and are out of scope for Deep Clean.
- Rear access. Condenser coil cleaning and door-gasket steam treatment require the unit to be pullable from its space. Built-in or tightly integrated units may have limited access.
Bundle pricing. Select multiple appliances to receive bundle pricing. Selecting Deep Clean + Preventive Maintenance for the same appliance saves up to $65 compared to booking the two services separately.
Water damage risk: Dishwasher leaks are one of the most common — and expensive — home insurance claims.
Dishwasher
Removes mineral buildup, grease, and residue from spray arms, filters, and drainage components. Includes a steam-clean of the door gasket and a final Affresh cleaning cycle.
Deep Clean
Cleaning & Restoration Tasks
- Steam-clean door gasket and spray-arm nozzles (Wagner steamer — chemical-free)
- Remove, clean, and reinstall spray arms and nozzlesCalcified arms that cannot be cleared may need replacement — separate charge
- Clean filter and drain basket
- Clean door gasket and edges
- Wipe door panel, handle, and controls
- FINAL STEP
- Run Affresh cleaning cycleLeave the appliance with the Affresh cycle running — this is the last step
Preventive Maintenance
Inspection & Safety Checks
- Inspect pump and motor shaft for leaks
- Test pump, spray arms, and water distribution
- Test dispenser mechanism
- Check heating element function
- Test water fill amount
- Inspect door gasket for seal quality
- Check and level dishwasher
- Inspect electrical connections
- Verify proper draining
- Clean removable filters
- Test electronic controls
- Check water temperature
- Advise customer on settings and maintenance
- Calcified components. Spray arms and nozzles with heavy mineral buildup are cleaned on a best-effort basis. If calcification has rendered components non-functional, replacement is a separate charge.
- Best-fit guidance. Older or heavily neglected units may receive PM-only service at a reduced rate. Deep Clean is best suited for units 5 years old or newer and in otherwise reasonable condition.
- No repair work. Pump, motor, door hinges, control boards, and plumbing repairs are out of scope for this service.
Bundle pricing. Select multiple appliances to receive bundle pricing. Selecting Deep Clean + Preventive Maintenance for the same appliance saves up to $65 compared to booking the two services separately.
Oven / Range
Removes baked-on grease and carbon from all accessible interior surfaces. The technician uses the customer's sink or a large washtub to soak oven racks — please clear the sink area before service.
Deep Clean
Cleaning & Restoration Tasks
- Steam-treat interior before degreasing (Wagner steamer — chemical-free pre-treatment)
- Degrease interior walls, floor, ceiling, and door glass
- Remove and soak oven racksScotch-Brite used for burnt-on residue
- Clean burner grates, drip pans, and igniters
- Clean broiler drawer / pan and bottom storage drawer (if present)
- Remove and clean all control knobs
- Clean door gasket
- Clean cooktop surfaceBar Keeper's Friend used for stains
- Wipe control panel and exterior
Preventive Maintenance
Inspection & Safety Checks
- Inspect electrical connections and wiring insulation
- Calibrate oven heat — check controls for temperature accuracy
- Check door alignment and gasket seal (door should close soft and clean)
- Check and level unit; verify anti-tip device is secured
- Set and verify clock / timer
- Test self-cleaning door lock mechanism
- Test electronic controls
- Inspect surface and oven burners / elements
- Advise customer on safe usage and maintenance
- Check gas connections (gas ranges)
- Over-range microwave. If an over-range microwave is present, it is a separate appliance and requires a separate service booking.
- Hood filters. Grease filter replacement is a separate service — hoods and filters are not part of oven deep-clean scope.
- Door glass. Interior oven door glass is not disassembled for cleaning. Disassembly of tempered glass carries a shatter risk and is out of scope.
- Self-clean cycle. The technician will not run the self-cleaning cycle during service — the extreme heat of self-clean cycles damages door lock mechanisms, control boards, and door seals over time.
Bundle pricing. Select multiple appliances to receive bundle pricing. Selecting Deep Clean + Preventive Maintenance for the same appliance saves up to $65 compared to booking the two services separately.
Safety note: Microwave capacitors can hold a lethal high-voltage charge even after the unit is unplugged. Preventive Maintenance and any internal access must be performed by a trained technician — never by the homeowner.
Microwave
Covers countertop and over-range / built-in models. Some checklist items apply only to over-range units.
Deep Clean
Cleaning & Restoration Tasks
- Steam-treat cavity interior
- Remove, clean, and reinstall turntable, support ring, and drive coupling
- Degrease interior walls, ceiling, and floor
- Remove all food residue and splatter
- Clean door interior, gasket, window, and door seal
- Touch up enamel chips with food-safe touch-up paintPrevents flaking and contamination
- Wipe control panel, handle, and exterior
- Clean vent grille [over-range]
- Wipe underside and soffit-accessible area [over-range]Metal-mesh grease filter is a replacement item, not a cleaning task — separate charge
- Deodorize cavity
- Final operational check
Preventive Maintenance
Inspection & Safety Checks
- Inspect power cord and connections
- Test door interlock switches
- Check door alignment, hinges, and latch seal
- Inspect door seal and choke area for arcing damage
- Test heating performance and timer accuracy
- Test turntable motor and drive coupling
- Test keypad and controls
- Check interior light and ventilation fan
- Inspect exhaust fan and vent damper [over-range / built-in]
- Advise on charcoal filter condition and replacement interval [recirculating over-range]
- Check mounting hardware and bracket security [over-range / built-in]
- Perform microwave leakage test at door perimeter
- Advise customer on safe usage
- Internal component safety. Access to capacitors, magnetrons, and high-voltage transformers is out of scope for Deep Clean service. These components hold lethal charge and require full repair-shop safety precautions.
- Door-window staining. Interior door-window glass is not disassembled for cleaning — disassembly risk is out of scope.
- Charcoal / grease filter. Metal-mesh grease filters and charcoal filters are replacement items, not cleaning items. Replacement is a separate charge.
- Over-range installation. Mounting and installation work for over-range units is a separate service.
Bundle pricing. Select multiple appliances to receive bundle pricing. Selecting Deep Clean + Preventive Maintenance for the same appliance saves up to $65 compared to booking the two services separately.
Important Service Information
Please review the following before completing your booking.
Note: The task checklist displayed during booking describes the anticipated scope of a standard Sears Home Services service visit under typical conditions. It is provided for informational purposes only and does not guarantee that every listed task will be performed on every appliance. See below for details.
The scope of each service visit is determined by the technician on-site, based on the appliance type, model, age, condition, and accessibility. Some tasks may not be applicable to a given appliance or may not be possible due to physical constraints, safety considerations, or the condition of the unit at the time of service. Sears Home Services reserves the right to limit or modify the scope of service to ensure the safety of the technician, the customer, and the appliance.
The service fee is assessed based on a completed service visit. If the technician determines upon inspection that the appliance cannot safely receive the selected service (e.g., unit is not accessible, condition prevents service, or only partial service can be performed), the customer will be notified before any fee is charged. In cases where only a subset of services can be completed, an adjusted rate may apply.
Customer Preparation Requirements
Customers are responsible for ensuring the appliance is reasonably accessible before the technician arrives. This includes clearing the area around the appliance, removing items stored on top of or around the unit, ensuring the path to the appliance is clear, and for refrigerator service, removing or relocating perishable food items. For oven/range service, customers should clear the sink area to allow for rack soaking. Failure to prepare the work area may result in delayed service or an inability to complete all scheduled tasks.
Service Time Limit
Each service visit is scoped for approximately 45–60 minutes (30–45 minutes for microwave service). Actual duration may vary based on appliance condition and the tasks required. The technician will work efficiently to complete all applicable checklist items within the scheduled visit window. Tasks that cannot be completed within the allotted time due to appliance condition (e.g., heavily soiled units) may be noted for a follow-up visit, subject to scheduling availability.
Acknowledgment
By booking a Deep Clean, Preventive Maintenance, or Total Appliance Care service, the customer acknowledges that the service checklist is informational and that the final scope will be determined on-site by the technician. Sears Home Services is not liable for pre-existing damage, wear, or defects discovered during the service visit, nor for incidental damages resulting from conditions that were present prior to the technician's arrival.