Amana Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
1.5K
Average Rating
4.7/5
Sears service
He was prompt, able to fix the problem and efficient
Eleanor R,
Jamaica Plain, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1728942953621
Home Repairs
The service that we received was not at all what we expected. The repair was completed, and our washer is operating normally so far. The customer service experience needs to be greatly improved. He was not professional and displayed no interest or customer service. From the phone call to Chris showing up at our house, the experience was not what we were expecting.
Neal H,
Kathleen, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1724189381232
Survey The problem causing a water leak from my Amana refig
Dave did not seem willing or eager to try to solve or locate the problem, in fact he seemed to make it worse. He toldl us that he was giving us a good price. Told us to call a plumber and charged us for his advice. His manner was offencive.
Patricia G,
Seattle, WACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1723585497685
Mixed Review
Michael is great. But scheduling has been a nightmare. And there's no human available to help.
Eric B,
Highland Mls, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1722386010552
Refrigerator, Clothes Washer & Dryer maintenance/repair
On the first day he arrived when expected. He worked on the fridge & ordered 2 parts. I suggested he work on the washer & dryer concurrently in case he needed parts for each machine, but he said Sears didn't permit him to have more than one work order open at a time. He worked on the washing machine & had to drive to get a part. He worked on the dryer & had to drive to get a part. He finished both the washer & dryer & left. Checking my email I discovered that the two parts were being shipped separately & would be arriving while we were away on vacation. One part was a UPS-only shipment & I got the part delivered to a nearby UPS store. I had to go there to pick up the part. The other part was transported by UPS but delivered by USPS & I could NOT make any change to the delivery. I arranged for a neighbor to get the box. All repair parts should be delivered directly to the technician or to a local Sears depot NOT to the customer. The second visit was extremely inconvenient. He was scheduled to arrive around 2pm (1pm - 5pm request). When I checked the web site much later than 2pm it still showed a 2pm arrival. I eventually called the Sears Home Services 800 number & the automated system claimed my appointment was in the past. I called again & spoke to a person who took some action. He FINALLY arrived around 6pm & said he had trouble with his truck & had to get it fixed. EITHER HE OR THE DISPATCHER SHOULD HAVE INFORMED US OF THE DELAY AS SOON AS HE DISCOVERED TRUCK PROBLEM & TOLD US A REVISED ARRIVAL ESTIMATE so we would not have been waiting needlessly the entire afternoon. Part way through the refrigerator repair -- with the entire freezer contents on our counter & refrigerator unplugged -- he said he needed to get a copper wire. I thought he was getting it from his truck. When I looked outside his truck was gone! When he finally finished he did NOT vacuum the coils in the front or the equipment in the back like the Sears tech did a while ago. He left all old parts.
Steve B,
Rch Palos Vrd, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1721687407480
Unresolved
While one part was changed, she tried to leave while my machine was frozen and clearly not working. She came back in to view it and is assuming it is the pump not draining but it clearly drained. You could hear it drain and there was no water in the drum. The machine is still freezing in between cycles and is not working.
B. S.,
TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1706221306459
Ice maker not working
Very rude always in a hurry tell me about you got to go to the next customer house did not fix the problem never want him back in my house never again
Cheryl J,
Indianapolis, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on 1699058384360
Kenmore part
Terrible experience, wasted time,Technician place wrong order 3 time and still not repair.
Jesus M,
Miami, FLCustomer service response - Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at HomeServiceReviews@transformco.com and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1699049232013
Refrigerator repair
The ice maker still does not work! He did not stay long enough to see if it was working. There was a switch that needed installed and he missed doing that and now I need to have another service person come and fix it again!
J N,
Omaha, NECustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1699047322106
Sears Technician
Technician was rude and this behavior was witnessed by a guest. Aggressive in his demeanor and walked away from customer while trying to speak to him to ask questions about the repair! So sad a little courteous goes a long way.
Nina I,
Indian Head, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697233119168