225 MEADOWBROOK RD REPAIR REVIEWS
All reviews are from verified customers of Sears Home Services
Good work--long wait
Both technicians that came out were great. My only real problem was with the wait to get a tech out. Sears home services needs to hire more people. The parts to fix my refrig sat on kitchen counter for over 2 weeks. Absolutely no complaints about their work, the wait to get them here seemed a bit long.
Michael P, Belington, WV
Tech was a very nice well mannered young man. Well groomed very knowledgeable. He would be more than welcome to come to our home for other repairs on appliances. Thank you
Mark H, Lumberport, WV
gas dryer repair
Great job once the parts arrived. Polite and professional and very personable.
Frankie A, Philippi, WV
Very good tech
Our tech, Kiegan, was great. Polite, informative and he fixed our washer. I would, however, NEVER RECOMMEND USING SEARS HOME SERVICES. I had multiple no show appointments which was terrifying as I had already paid for the service. There was no human to speak to inquire why and what was going on. It felt like I was scammed. That being said, our tech was excellent and I hope he finds a better company to work for.
Catherine B, Elkins, WV
Nick was very prompt and courteous. He quickly diagnosed the problems and made timely results.
Michael T, Elkins, WV
Quick and efficient
Nick identified the problem ordered the parts last visit and installed them this time. He was Quick and efficient .
Todd L, Buckhannon, WV
Poor diagnostic skills
The service person informed me what was wrong with my oven and unfortunately the part needed was no longer available. Told me the ignitor was working but was not getting gas to light. The next day I was telling a friend who owned a laundromat and rental property. My friend told me he was sure it was the ignitor. He said the ignitor was not getting hot enough to turn the gas on. He went to Parkersburg the next day, got an ingnitor and had my oven working in 20 minutes. Additionally, after the technician left I discovered the oven door did not shut properly. My husband looked at the door and discovered the door had been sprung and does not close properly. The friend who installed the ignitor stated the technician did not need to remove the door. The good thing is I can get it closed enough to use the oven. I learned that even if the ignitor is glowing it is not an indication it is good. It is just not getting hot enough to allow the gas to come on.
Nancy K, Harrisville, WV
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 29, 2023
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