6900 W Greenfield Avenue Reviews

After online scheduling confirming a next day appointment (which would have been Thursday), we received a text that we were scheduled for service 1-5 last Saturday. Ok... annoying, but fine. Confirmed multiple times via text and email. Got text at 12:55 on Saturday that the appointment was rescheduled to the following Friday. Tried to call and there is literally no way to get a hold of a human via their phone, web, or chat. Kept the appointment out of necessity. Just got a text (Thursday afternoon) rescheduling the appointment to next Wednesday. Went on line to cancel and it says I have to call. What a joke. Do not ever use Sears service. Literally the worst service I've ever experienced.

Added refrigerant but did not make any repairs.

Joe came back today after his visit three days ago failed to stop our central Air Conditioning from leaking water through the drywall ceiling of our downstairs neighbor. No our furnace blower does not work and for the few minutes we had it on it produced a smell like something was burning. It is less than three years old and never made this odor before. The downstairs neighbor could smell it too and thought the building was on fire. I am stuck with Sears because they are owned by Choice Home Warranty and this is a warranty claim. I regret having to deal with either of these companies and would recommend staying clear of either one.

Getting hold of someone to talk with at Sears was IMPOSSIBLE. Non of their automated options addressed the fact that they couldn't figure out where the part was being sent so services was delayed and delayed and delayed. When they found where the part was sent and the technician got here, he was great. I'd hire him in a minute and will NEVER use Sears Home Services again.

As far as he went on the dryer, fine, but the same order was also to fix the washer, which he did not do. Finally showed up for the washer a month later, ignoring three appointments THEY made in between. Now, with the dryer busted again...they don't call, they don't show up for the appointment THEY rescheduled AGAIN, they don't ANYTHING! They want a new contract? Yeah, right...

Sorry

I had a disappointing experience with Victor G. The work quality was poor and done haphazardly. He was unresponsive to my inquiries and failed to address the main issue at hand. Overall, a frustrating experience and I cannot recommend his services.

Our fridge that was less than 2 years old stopped cooling. Because it is under warranty, we were forced to go with their GE approved vendor, Sears. They couldn't come out to even look at the fridge for a week. Once they finally came, they ordered the parts (which showed up within a week) but the soonest they could schedule a tech to return was 3 weeks out. 4 weeks without a working fridge! And then the day of service, the window given is 8:00am-5:00pm. That size of a window is ridiculous. I'm out of town for work of course and my wife is waiting around all day with zero update. She only needs to leave the house for 20 minutes that day to pickup our children from school. Of course, that is when the tech arrives. Luckily, we were able to get our neighbor to come over but there was zero willingness to have the tech wait, or switch us with the next customer. This level of customer service all around is awful. I would love for someone high up at Sears to put themselves in our shoes and imagine you lose your fridge for 4 weeks, eating basically via fast food and coolers and tell me this entire experience is what they would feel is acceptable. No way