6900 W Greenfield Avenue Reviews

The scheduling system barely works. Despite repeated attempts to leave information, the computer system would not accept it beyond basic information and told me there was an error. There is no way to talk to human. I got an appointment for next day. Next day comes, I watched my appointment get pushed back later and later until I got a call...a sales call for their warranty, but she assured me my tech was on his way. He wasn't. He called 1/2 an hour later and told me he wasn't going to make it. Absolutely ridiculous. They completely wasted my time. I will not use again.

Technician came unprepared. Diagnosed my heating element broken but didn’t carry the part on the truck because he was “using someone else’s truck who didn’t work on dryers because his was in the shop” said he could order the part and be back in 5 days to repair it for the low low cost of $480. Or I had to pay the $130 diagnosing fee. Sears has no way to reach out to them directly. No one should have to pay a service fee if the tech knowingly and admittedly shows up not prepared for the 1st time repair.

The technicians seem ok, but customer service wise it's terrible. The 8 hour arrival window is ridiculous, especially since there's no phone number to talk to an actual human to narrow that down. I'm only using Sears again because I have a home warranty Edit: the number listed in your reply is for your dead end automated line which frustrated me enough to leave this 1 star review in the first place

They came and charged us $400 and our ice maker still does not work. Also can’t get in touch with a real person to speak to and their AI assistant is useless.

May not be the technician fault but Sears scheduled the wrong tech for my appliance repair! This is terrible!

My ordeal has been going on for 7months!!!! We have lost ALL trust in Sears! We finally got a technician to come and replace the parts on June 2nd , 2025. The freezer is still not working! I called Sears and they asked what I want and I told them that I want to move to product replacement. They tell me I have to wait for another technician to come out…JULY 1st!!!! I am beyond frustrated! I feel like they are trying to runout the warranty so that Sears does not have to help us! This all started in November and here we are in June! I wish I would have told my mom not to purchase the warranty for Product repair agreement. It’s a total crock! If I wasn’t talking care of this my mom would be getting treated worse! When and if this ever gets resolved I will never do business with Sears ever again!

Very frustrating experience. Scheduled the appointment yesterday (Thursday) and the technician was supposed to be here today (Friday) between 8am - 12pm. Noon came and went, nothing. No call or text, no update whatsoever. Finally at 6:30pm I received a text letting me know that my appointment has now been rescheduled to Monday afternoon instead. I took time off of work today to be here and wasted the entire day waiting. Now I'm going to have to take even more time off Monday afternoon. This is my second poor experience with this company. I understand things happen, but at least give me an update earlier once the original window of time was missed.

These must be independent contractors or something. They charged me $54.00 for a washing machine deep cleaning. Here are the results. #Definitely requesting my money back

Labor charge was criminally high. Took technician 15 minutes to install a $50 part and labor charge was $315. This was not disclosed when appointment made although I asked. If I declined the service, would have been on hook for $129 service call. Intend to file complaint with state consumer protection.

This is a terrible service and I will never never use it again. From trying to make the appointment at a time when I can accommodate the repairman to changing the appointment to having them not show up twice and be late when they did to having them charge me $50 extra which I did not authorize to having difficulty arranging a refund on that excessive charge to poor communication between the various departments involved in the repair. This is a terrible service and I will never use them again.