6900 W Greenfield Avenue Reviews

David went above and beyond, fixed multiple issues and identified where previous repairs had possibly fallen short. Unfortunately, two hours later we were back to having a nonfunctional refrigerator/freezer. I also had to pay $129 to have him come, despite this being the same issue (see image below). I've had multiple visits over three months and no repair has worked. I got an email stating my fridge was being recalled. I made two appointments to speak to someone and nobody ever joined either call. David was AWESOME but the system and follow up are atrocious. This is the first repair I've had and while individuals have been very nice to deal with, I'm disappointed in the overall warranty service.

Service would have been a 5 however it took about a month to get the job done. I was offered an earlier appointment which I took and then was told (after waiting from 8am to 530 pm) by my tech that he wasn't coming at all and to reschedule. When I tried to reschedule it pushed me out another two weeks. Actually getting ahold of a LIVE rep takes just as long. I had a time trying to get my microwave fixed and the customer service wasn't much better as no one had any solutions. A time was had and in the future Id book with a totally different company. In the end, my microwave finally works.

Technician was fine, pricing model was unreasonable. 139 fee for diagnostic, with a pitch to enroll in a 700/yr protection program. After declining, provided an estimate north of $400 (parts/labor) to replace the faulty inlet valve. I was able to find OEM part and YouTube video that walked thru the repair for under $100 and an hour of my time

He wasnt customer friendly.the first thing he said before anything you got the $100 fee and i was like yes. He then told me how to submit my payment and he didnt say much of anything else.at the end he saaid its your compresser im going out to truck and reach out to choice warranty. 10 min later he was gone. He just wasnt customer friendly.

Technician did not complete the job. Never tested the unit to see if the repair worked. Advised that the unit needed to be vacuumed, but didn’t do it, left the task for us. That meant the unit was not plugged in or put back together before he left. We vacuumed and plugged it in, unit still does not work. This repair is not complete.

The technician broke one of my antiques (fortunately I was able to fix it). Then gave me a ridiculous quote. Your company is charging way too much for parts. I could've seen $400 total: labor $350, $50 for the part. But nearly $700?! When the part costs $25 from Amazon!? You are being ripped off by your suppliers and then in turn are ripping off customer!

We are super unclear on what we paid $140 for. Our tech told us it was a “trip fee”, but everything else including the appointment confirmation and receipt of payment said it was a diagnostic. He barely looked at the dryer and didn’t take it apart to confirm any further issues or repair needs. To pay $140 for someone to just come and take your word for what the problem is seems extreme. I did provide 2 stars because he was helpful in suggestions for next steps based on what we assumed the problem was. Very dissatisfied with this service and the costs.

Arrival window was 1-5. No updates until 6. My tech arrived at 6:30. Didn’t try to trouble shoot or temporarily fix the problem, instead told me it would be $1,000 for a new ice maker.