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6900 W Greenfield Avenue Reviews
Read reviews from customers who used our services at 6900 W Greenfield Avenue
Total reviews
205
Average Rating
4.3/5
Getting hold of someone to talk with at Sears was IMPOSSIBLE. Non of their automated options addressed the fact that they couldn't figure out where the part was being sent so services was delayed and delayed and delayed. When they found where the part was sent and the technician got here, he was great. I'd hire him in a minute and will NEVER use Sears Home Services again.
JoEl D,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718066487928
As far as he went on the dryer, fine, but the same order was also to fix the washer, which he did not do. Finally showed up for the washer a month later, ignoring three appointments THEY made in between. Now, with the dryer busted again...they don't call, they don't show up for the appointment THEY rescheduled AGAIN, they don't ANYTHING! They want a new contract? Yeah, right...
John B,
Customer service response - We apologize for the oversight regarding your washer repair and appreciate you bringing this to our attention. Thank you for your feedback.
Sears Home Services on 1716343869092
Sorry
kimberly C,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1706171549921
I had a disappointing experience with Victor G. The work quality was poor and done haphazardly. He was unresponsive to my inquiries and failed to address the main issue at hand. Overall, a frustrating experience and I cannot recommend his services.
Naveen J,
Our fridge that was less than 2 years old stopped cooling. Because it is under warranty, we were forced to go with their GE approved vendor, Sears. They couldn't come out to even look at the fridge for a week. Once they finally came, they ordered the parts (which showed up within a week) but the soonest they could schedule a tech to return was 3 weeks out. 4 weeks without a working fridge! And then the day of service, the window given is 8:00am-5:00pm. That size of a window is ridiculous. I'm out of town for work of course and my wife is waiting around all day with zero update. She only needs to leave the house for 20 minutes that day to pickup our children from school. Of course, that is when the tech arrives. Luckily, we were able to get our neighbor to come over but there was zero willingness to have the tech wait, or switch us with the next customer. This level of customer service all around is awful. I would love for someone high up at Sears to put themselves in our shoes and imagine you lose your fridge for 4 weeks, eating basically via fast food and coolers and tell me this entire experience is what they would feel is acceptable. No way
Ray T,
