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411 Washington Street Reviews
Read reviews from customers who used our services at 411 Washington Street
Total reviews
34
Average Rating
4.3/5
Tech was wonderful. Answered all my questions and the issue was figured out. Excellent!
Patrick T,
Customer service response - Thank you for taking the time to leave a review. We are pleased to hear that our technician was able to answer all your questions and resolve the issue with your appliance. We appreciate your feedback!
Sears Home Services on 1705677256431
Thomas T,
Customer service response - Thank you so much for the fantastic 5-star rating, Thomas! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on 1705674530459
Jessica B,
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on 1707174787525
Timothy came on the same day we needed service and was able to order the part we needed. He came back when it arrived and we were able to get it fixed right away. We were extremely pleased with the service.
Sarah A,
Josh was awesome! Very helpful and professional.
Danielle K,
Fantastic gentleman straight forward shooter great service
Caleb R,
Customer service response - Thank you for taking the time to leave a review! We are glad to hear that you had a positive experience with our service and that you found our technician to be honest and straightforward. We appreciate your feedback!
Sears Home Services on 1707192159042
Mark W,
The techs were great. They kept me informed of arrival times and they completed the job efficiently. Where Sears Appliance Repair needs work is on their customer service phone line and their pricing. You cannot reach a live person on their customer service line. There is literally no option to speak to anyone even though they say it’s staffed during normal business hours. As for pricing, their labor costs are high, but fair. Where the gouging happens is in the parts. They replaced four drum rollers on my dryer at a cost of $30 a piece. A Google search of the part number shows that you can purchase four for the cost of less than one of what Sears charges. Overall, I’m satisfied, but they need to fix their pricing on parts.
Justin P,
Customer service response - Thank you for acknowledging the efficiency and communication of our technicians; we genuinely appreciate your feedback. We apologize for the issues you've encountered with our customer service line and pricing; we are actively working on improving these aspects of our service.
Sears Home Services on 1719919430176
Service techs did a great job diagnosing, ordering needed parts and installing. They get 5 Stars. Ability to connect with service scheduling (Phone or LIVE text), defining a specific appointment time and SHOWING UP when they are supposed to get a MINUS 5 Stars.
Pete R,
Customer service response - We appreciate your feedback and we apologize for any inconvenience caused by our service scheduling. Thank you for complimenting our service technicians and for taking the time to leave a review.
Sears Home Services on 1707364202120
Buy a new dryer instead of the price to fix is what I learned
Kaz A,
Customer service response - We apologize for the trouble you've faced, Kaz. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1749603809310
