1720 S Church St Reviews

My repair tech (Tony) has been fantastic on a couple of service calls. I would give him 6 stars. He communicates well, explains all parts of the process (even when also dealing complex home warranty stuff). My only complaints come from trying to contact Sears itself. I have not been able to connect by phone with actual humans to discuss scheduling issues. It is all just the automated system.

The technician was very good and knowledgeable about what he waa doing, and also answered my many questions.

Overall service was good. I did not receive a call from the Technician prior to him coming. However, when he arrived, he was courteous and professional. He determined what he thought the issue was with my washing machine, however the estimate to repair was over $740 with NO guarantee that it would fix it!. I could buy a new washer for that price! I appreciated his honesty. I had to pay $125 for a 30 minute diagnostic & sadly, still have no washing machine. The washer wasn't even 10 years old. I would have given 4 stars, but having to do everything, including phones calls through an AI dummy, no call prior to coming, & a steep diagnostic charge, gave it 3 stars. The technician deserved 5 stars.

Not friendly but not rude either, lacking serious communication skills, had to ask what was wrong and the response was "wrong gas and bad thermocouple " Unimpressed.

Technician = 5 stars Sears repair experience = 0 stars Started with only being able to get an AI bot. The bot even said humans aren’t available. Found another number and a human. They could have told me the estimated repair cost would be more than a new appliance. Instead, all they wanted to talk about was their warranty nonsense. Spent $125 for tech to tell me repair =$954. New = $1100. Gave it 2 stars so that people might not just disregard review as a 1 star.

I asked the tech if the problem was really fixed and he assured me it was and he said he stands by his work. Just hours later it has stopped working again. Now I have to be uncomfortable again til someone can come back and after Monday I will not be able to be home for the technician.

Had sears home services come to fix my gas dryer,technician was not even here an hour and charged me 300.00 for labor. REALLY??????

Our service person was helpful and nice. However, I won't use Sears again. We had our washer/dryer serviced for maintenance three weeks ago and our dryer just stopped working. Called service and had to replace a thermal fuse. Spent $150 on maintenance and then $350 to fix our dryer three weeks later. They do have a 30-day coverage of repairs but apparently not maintenance. And $350 for a fuse? Nothing but scam artists.