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802-552-4364
111 Division St N Reviews
Read reviews from customers who used our services at 111 Division St N
Total reviews
99
Average Rating
4.4/5
Annoying messages Didn't show up when expected Verbal communication is way nicer Wouldn't recommend your company Service tech was great đź‘Ť
John F,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1776814477530
Absolutely frustrating company. Waited a week from diagnostic appointment until part came in (meanwhile our fridge doesn't work) and it's the wrong part, but they also cannot order the right part. They provided the "right" part number and I contacted the manufacturer. That wasn't even the right part number!! They still charged me the diagnostic fee with confirmation that I declined their quote but they literally did nothing for us. Also, there's no confirmation that I'm getting a refund and there are no live agents you can speak to so you get stuck in a hellish loop between the AI phone agent telling you to go to the website for an answer and the website telling you to call their AI phone rep. Absolutely will never use this company's services again and will not recommend.
Alexandra M,
Customer service response - We apologize for the trouble you've faced, Alexandra. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1776124679423
Quoted 800 to change a pump on a washing machine. When on the phone with them before the $125 call out they could have mentioned that
Nathan,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1773100148883
My freezers ice cube machine still does not work. I thought in a few days it would. I have been away in Florida and came home to no ice. Still not fixed. The technician put in a new ice cube maker. He was very pleasant and nice.
Karen B,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1771980047886
Do not use them! I had Gunner here to fix my oven and he ruined my kitchen flooring and covered it up with my rug and didnt say anything and left. Dents and scratches everywhere on new flooring. Terrible company!
marissa M,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1769395625232
Store is still on the map, waist of time.
Roger B,
Customer service response - We apologize for the trouble you've faced, Roger. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1737077061369
After receiving multiple emails/texts-waiting for service rep to come, where Sears confirmed the stove brand of Zline, techs come and say they are not authorized to work on my Zline stove.
Diane B,
Customer service response - We apologize for the trouble you've faced, Diane. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1729216753432
If you call Sears you are going to talk to a person in a foreign land that knows so little English they schedule your appointment for the wrong date. Took off work for the appointment now I’m at a loss.
nicholas M,
Customer service response - We apologize for the trouble you've faced, nicholas. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1723689594316
My dishwasher was supposed to be fixed on Monday 1/15. The tech called and said he would arrive between 2pm and 4pm. Well he never called or showed up. I had to waste my time for nothing and then had to reschedule
Kelly B,
Customer service response - Thank you for taking the time to bring this to our attention, Kelly. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1705566855604
