1660 Commerce Ct Reviews

Service vs Cost? Sean and his service were great! He's knowledgeable, helpful, and quick. But the HomeServ/Sears office staff and SOFTWARE app need serious attention. My Xcel appliance service plan has been outsourced to HS/Sears but I continue to pay Xcel's plan. HS/Sear's repair prices are OUTRAGEOUS! Thank goodness my Xcel plan covers them, but I almost could have purchased a NEW fridge for the repair/replacement cost of a simple PLASTIC icemaker part! The U.S. economy is crazy.

Other than your service repair cost estimate being outrageous! $1,500 is far more than the fridge cost Brand New in 2015!! He was courteous to me over the phone, so just fine. He was a bit difficult to understand tho. Then $100 for his 10 minutes of work; I understand his drive to house and standard charge but feel like I threw away a $100.

The technician has been here at least five, yes 5!!, times and each time the cost was $600-850. Thankfully we had gotten the extended warranty. I don't think there is a part that hasn't been replaced and not sure that they all needed to be so. Yesterday we waited for the technician between 8 a.m. and 5 p.m and he was a no-show. No email or text, no phone call, nothing. We don't blame him as he said it wasn't on his work-order. Poor service and communication. Before we buy another appliance we'll check and see who is providing the repair work. Did we mention our refrigerator is less than 2 years old???

Due to the use of AI, I would rate the service a 0 if I could. The first 2 appointments scheduled for warranty work was rescheduled due to parts (ordered by Electrolux AI per the Technician), then the third appointment was cancelled "due to staffing shortage" s couple hours into the day scheduled for repair (also AI generated). I received an AI generated text to reschedule 2 weeks or more later. I tried calling Sears to get an earlier appointment, but the number for service said a live operator was not available for that number. The dryer is 3 months old, so Home Depot agreed to issue a full refund and pick up the appliance. A new machine order was placed and delivery scheduled. Then, the Sears Technician called the day after the appintment and said they were on the way to our home yesterday and we disappeared from the schedule. I notified them the the machine is being returned, so no need for the work. They still were required to drive 2 hours to our home just to close out the Electrolux ticket. Waste of his time and money. Had a real person been able to answer the call and coordinated the repair, the machine wouldn't have been returned and the technician wouldn't have wasted 4 hours driving. AI may save some initial cost by having less employees, it will end up costing more in the long run.

Please fix the location. This address is an Anytime Fitness.

This was LG warranty coverage. Sears service is terrible. It took about 10 days for them to come to my house. I tried contacting them a dozen times to move the appointment earlier but couldn't get a response other than "go online" which only had later appointments, not earlier. The day of service, I received notification that they had to push it back (after already having taken off of work since they won't give an appointment time but say anytime between 8am-5pm. When Frank came out he was only there to give an estimate (he did his job correctly, Sears does not plan properly). I had already provided the problem (internal microwave light doesn't work) and the model number and everything needed...they should have shown up with the proper parts, ready to make the repair...not wasting 10 days to spend 5min collecting the information I already provided. Then it took another week or so for the part to be ordered and installed. Taking close to a month and having to take 3 days off of work for Sears lack of scheduling is pathetic business practice...not only for the customer, but what an inefficient waste of money on their end to make multiple house calls. ...of course they just push that price onto the customer - $243.16 to replace the light in the microwave.

Terrible service. Technician concluded oven was locked (which I told them when I ordered service) and he couldn’t do anything . Waste of money

I scheduled a service tech to come and evaluate my Gas oven, at my lake cabin, that stopped working I was contacted and scheduled an appointment. They did not show up. It was incredibly rude to not even call or text me that the service person could not come. I drove 1.5 hours, Monday evening, to be at my cabin on Tuesday at 8 am as they requested. They don’t give you an appointment time, just say you must be there from 8 am - 5pm. I waited around for hours for someone to come. I had no way to contact them, and attempted repeatedly to work with the robot call person without success. Then after waiting all afternoon, I had to drive 1.5 hours home again, without receiving any service, completely wasted my day and time. They obviously don't understand that they are supposed to treat people with respect. I would never recommend them to anyone.

It took nearly 3 weeks for a repair that could have taken less than a week, with a lack of compassion or concern for the customer. Starting with a ‘diagnostic’ appointment where my washer wasn’t even opened by technician Mickey to diagnose - could have been determined over the phone and/or leveraging the same information that was given when I reported the issue. Then, wait nearly a week for the parts to arrive. Next, a canceled repair appointment by Sears to install the parts, and unwillingness to accommodate a sooner reschedule date. At my rescheduled appointment 8 days later, a different tech came (he was helpful, I think his name was Frank) and quickly saw the wrong parts were ordered; interesting as I recall the first tech complain when trying to identify which parts to order that the washer was ‘too new’ and couldn’t find the model/parts number which in hindsight I conclude that meant he guessed with the a previous model hoping that would work when in fact it didn’t - but the helpful repairman (Frank) took the time to search through the part models and ensure a match to the proper part before ordering. Now we have to wait for parts to arrive again, and finally after 20 days I have a functioning washing machine - the part replacement took less than 5 minutes. Sears has NO WAY to get in contact with a human or manager to raise concerns - you are left with a technician that only cares they are abiding by Sears rules and when asking if he could try to find a sooner time he said, go to the laundromat, even when I shared that I have a son with special needs and especially needed to be able to have a working washing machine in my home. I’m sad to have such a horrible experience and don’t wish it upon anyone else. I missed 3 days of work in the office waiting for my repair appointments - Sears only gives a window from 8-5 with nothing more specific given until an hour before they will arrive. They truly don’t factor in any aspect of the customer experience.