1660 Commerce Ct Reviews
Showing most recent reviews from verified customers of Sears Home Services
David B
Frank was friendly and knowledgeable. Only thing is he didn’t take the old parts or the new box out. It is still sitting on my washer.
Daniel C
Don L
Very personable and professional! He did the job!
Samantha G
Jeremy C
Terrific repair experience. Thank you !
Mary N
Professional at all times, polite, and a problem-solver. Thank you!
Customer service response - Thank you for your kind review! We strive to provide professional and polite service to our customers, and we are glad to hear that we were able to solve your problem. We appreciate your feedback!
Sears Home Services on January 16, 2024
Jason S
Paul T
Mark J
Other than your service repair cost estimate being outrageous! $1,500 is far more than the fridge cost Brand New in 2015!! He was courteous to me over the phone, so just fine. He was a bit difficult to understand tho. Then $100 for his 10 minutes of work; I understand his drive to house and standard charge but feel like I threw away a $100.
Customer service response - We apologize for any inconvenience caused by our repair cost estimate. We appreciate your feedback and will take it into consideration to improve our pricing and communication in the future. Thank you for leaving a review.
Sears Home Services on February 07, 2024
Joy B
The technician has been here at least five, yes 5!!, times and each time the cost was $600-850. Thankfully we had gotten the extended warranty. I don't think there is a part that hasn't been replaced and not sure that they all needed to be so. Yesterday we waited for the technician between 8 a.m. and 5 p.m and he was a no-show. No email or text, no phone call, nothing. We don't blame him as he said it wasn't on his work-order. Poor service and communication. Before we buy another appliance we'll check and see who is providing the repair work. Did we mention our refrigerator is less than 2 years old???
Customer service response - We apologize for the trouble you've faced, Joy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on January 14, 2025
