1660 Commerce Ct Reviews

Payed for no work and I already knew what was wrong with my washer

Title: Incompetent Diagnosis, Non-Existent Support, and a Total Lack of Accountability Summary: Sears Home Services misdiagnosed a 10-minute fix as a catastrophic failure, costing me the price of their service fee plus a brand new washer, and the remaining value on my existing washer. They are impossible to contact to resolve the issue. The Experience: The technician who came to my home was friendly and on time. He quickly diagnosed our Maytag washer and concluded it had a failed gearbox, stating the repair cost would exceed the value of the appliance. Trusting his professional assessment, I paid the $175 service fee and proceeded to buy a new washer setting me back over $1000. The Truth: A scrapper who picked up the old washer was kind enough to inspect it. He discovered the actual problem: a loose drive nut. The repair took him less than 10 minutes, and the washer is now fully functional. The "catastrophic failure" was a simple tightening of a nut. The "Company": When I attempted to report this gross negligence, I discovered that Sears Home Services seems to operate as a ghost company. You cannot reach a human being—their phone line is managed by an AI, and there's no physical office or management structure to appeal to. They simply dispatch local 1099 technicians, assuming zero responsibility for their work. This lack of oversight and accountability is alarming. A simple mistake, which any competent technician should have caught, ended up costing me well over $1,000. Do not trust them with your appliances.

Horrible Service and Refund Experience My experience with this company has been a complete disaster. I initially contacted them in September 2024 for repairs on my LG oven, and after three service appointments, multiple parts ordered, and hundreds of dollars paid, my oven was still not fixed. Here’s what I paid: September 24th: $439.90 (credit card) October 2nd: $150.36 (credit card) October 15th: $100.12 (check) After all of this, Frank, the last service technician, assured me on his final visit that I would be refunded $620.88 within 10–14 days. That never happened. I called on November 18th, and another representative told me I would get my credit card refund in 14 days and my check refund within 30 days. I was also told my husband would receive an email with refund details the same day. None of that happened. I followed up again and was told I wouldn’t receive my refund until the end of December—three months after this ordeal started. Even worse, I was informed they couldn’t even send me an email confirming the refund dates. From December 9, 2024, to January 3, 2025, I emailed their accounting department every single day, begging for a response. Finally, on January 3rd, after threatening to contact the authorities, they responded. Refund to credit card: Processed on January 6, 2025 Refund by check: Received on January 10, 2025 This process took over four months of constant follow-ups, unkept promises, and frustration. I wouldn’t wish this experience on anyone. If you’re considering this company for any service, beware. Their lack of professionalism, accountability, and customer service is appalling. Save yourself the headache and look elsewhere.

Had an appointment waited a week and then you canceled the appointment no reason, had to take two days off work, no compensation, no nothing from this company would not use it again at all.

Sears used text messages to diagnose the problem with the machine. It was two weeks from the work order creation before anyone physically walked in to my house to look at the washing machine. The text message diagnosis and parts were wrong so new parts were ordered. It took 10 days for the new part to arrive only for the technician to deem the machine unfixable. 5 days short of one month! UPDATE: Sears replied and told me to contact them through the website or 800 number. No where in either place can you find a solution to this problem. If I wasn't frustrated already, this about put me over.

This location (Rivers Falls) isn’t open anymore.. it’s an anytime fitness.

I only gave one star because I'm not sure no stars is an option. My refrigerator stopped cooling, so I called Sears appliance repair. A tech came out and diagnosed the problem, ordered parts and left. The part arrived the next day and a duplicate part arrived 2 days later. I attempted to contact someone at Sears but was unable to speak with a person. I used the chat function to let someone know the parts had arrived. The chat function froze up. I was never able to speak to a person. I received a message setting a new appointment for the following Tuesday. The technician never showed. I received another appointment for the following Friday. The technician showed up and installed the part and attempted to charge us for the duplicate part. The whole experience has been a nightmare. We ended up having to throw away most of the food. At no time were we able to speak to a person other than the technicians that actually did the work. I will file a review with the Better Business Bureau, Angie's, and yelp.

UPDATED 9/26/24: I JUST HAD A LOCAL APPLIANCE REPAIR GUY COME TAKE A LOOK @ MY WASHER. HE SPENT ABOUT 20 MINUTES LOOKING EVERYTHING OVER & DETERMINED IT WAS THE PUMP. SO HE'S ORDERING THE PART. HE DIDN'T EVEN LOOK AT THE MODEL # UNTIL HE WAS ALL DONE!! FRANK w/ SEARS COULDN'T READ THE MODEL # & BARELY LOOKED AT ANY OF THE PARTS. HE SAID IT WAS SOME SPECIAL "VALVE" IN THE BACK! BUT SINCE HE COULDN'T READ THE MODEL #, HE WAS DEAMING IT UNREPAIRABLE!!! I WANT MY MONEY BACK SEARS! PLUS WHAT IT'S GOING TO COST ME FOR THE PUMP & LABOR SINCE I'M NOT ABLE TO GO THROUGH MY INSURANCE! NOT MY FAULT YOUR TECHNICIANS ARE INCOMPETENT!!!! ___________________________________________ Frank was very friendly. Unfortunately my washer couldn't be fixed because he couldn't read the model #. He "thinks" it's a valve that's bad. A little disappointed as I think it would've been a fairly simple fix. So now I have a friend that's a plummer looking at it to see what he thinks. So I'm out my deductible from my insurance company & whatever it costs my friend to fix. Thought the service company could've tried a little harder to figure the part out!

The technician was good. The customer service was horrendous. I originally called to have a repair on 7/2. I had somebody out on 7/12 to look at the problem and diagnose. On 7/19, the tech had misdiagnosed the issue and had to order a different part. I was supposed to have an appointment for the final fix on 7/26, but nobody ever showed up (even after receiving confirmation messages). I didn’t get a phone call from a scheduler/dispatch letting me know that, so I wasted a day of vacation waiting for a repair that wasn’t going to occur. I called the main scheduling office at 4:00pm to verify they were coming and I was assured they were. I called again when they didn’t show up and was told to call back Monday (when offices were open). When I did, I was told they didn’t come because the part they had delivered to their office never arrived, as it showed “In Process”. I was told to allow 7-10 business days for the part to come. I called back at 10 days and was told by somebody else to allow up to 21 days. So, now I’m pushed out 5 weeks from my initial call. At 21 days, part still wasn’t in and I was told they would kick it back to the warranty company stating the part was unavailable-which would result in a new dishwasher. On day 29, the part showed “delivered”… on JULY 24!!!! So, on August 8, I was told the soonest I could get somebody out with that part was August 23. 52 days after my claim was placed. When the tech arrived, I asked him what happened to the 7/26 appointment. “Oh, that was probably when I was out sick. Somebody should’ve told you.” In short, the part arrived on time, and the tech was just sick. Had somebody called, this could’ve been resolved the next week, but nope. I had to run through incompetence at the call centers because they had no idea what was going on. So, I’m out not one, but two days of vacation waiting around for a repair with nothing but a “we understand your frustration.” They won’t apologize, because that admits fault I assume. If you have a choice, steer clear of Sears. There’s a reason most of their stores have closed.

Never showed up for appointment sears home service canceled three times for fixing my washer