1660 Commerce Ct Reviews

I only gave one star because I'm not sure no stars is an option. My refrigerator stopped cooling, so I called Sears appliance repair. A tech came out and diagnosed the problem, ordered parts and left. The part arrived the next day and a duplicate part arrived 2 days later. I attempted to contact someone at Sears but was unable to speak with a person. I used the chat function to let someone know the parts had arrived. The chat function froze up. I was never able to speak to a person. I received a message setting a new appointment for the following Tuesday. The technician never showed. I received another appointment for the following Friday. The technician showed up and installed the part and attempted to charge us for the duplicate part. The whole experience has been a nightmare. We ended up having to throw away most of the food. At no time were we able to speak to a person other than the technicians that actually did the work. I will file a review with the Better Business Bureau, Angie's, and yelp.

UPDATED 9/26/24: I JUST HAD A LOCAL APPLIANCE REPAIR GUY COME TAKE A LOOK @ MY WASHER. HE SPENT ABOUT 20 MINUTES LOOKING EVERYTHING OVER & DETERMINED IT WAS THE PUMP. SO HE'S ORDERING THE PART. HE DIDN'T EVEN LOOK AT THE MODEL # UNTIL HE WAS ALL DONE!! FRANK w/ SEARS COULDN'T READ THE MODEL # & BARELY LOOKED AT ANY OF THE PARTS. HE SAID IT WAS SOME SPECIAL "VALVE" IN THE BACK! BUT SINCE HE COULDN'T READ THE MODEL #, HE WAS DEAMING IT UNREPAIRABLE!!! I WANT MY MONEY BACK SEARS! PLUS WHAT IT'S GOING TO COST ME FOR THE PUMP & LABOR SINCE I'M NOT ABLE TO GO THROUGH MY INSURANCE! NOT MY FAULT YOUR TECHNICIANS ARE INCOMPETENT!!!! ___________________________________________ Frank was very friendly. Unfortunately my washer couldn't be fixed because he couldn't read the model #. He "thinks" it's a valve that's bad. A little disappointed as I think it would've been a fairly simple fix. So now I have a friend that's a plummer looking at it to see what he thinks. So I'm out my deductible from my insurance company & whatever it costs my friend to fix. Thought the service company could've tried a little harder to figure the part out!

The technician was good. The customer service was horrendous. I originally called to have a repair on 7/2. I had somebody out on 7/12 to look at the problem and diagnose. On 7/19, the tech had misdiagnosed the issue and had to order a different part. I was supposed to have an appointment for the final fix on 7/26, but nobody ever showed up (even after receiving confirmation messages). I didn’t get a phone call from a scheduler/dispatch letting me know that, so I wasted a day of vacation waiting for a repair that wasn’t going to occur. I called the main scheduling office at 4:00pm to verify they were coming and I was assured they were. I called again when they didn’t show up and was told to call back Monday (when offices were open). When I did, I was told they didn’t come because the part they had delivered to their office never arrived, as it showed “In Process”. I was told to allow 7-10 business days for the part to come. I called back at 10 days and was told by somebody else to allow up to 21 days. So, now I’m pushed out 5 weeks from my initial call. At 21 days, part still wasn’t in and I was told they would kick it back to the warranty company stating the part was unavailable-which would result in a new dishwasher. On day 29, the part showed “delivered”… on JULY 24!!!! So, on August 8, I was told the soonest I could get somebody out with that part was August 23. 52 days after my claim was placed. When the tech arrived, I asked him what happened to the 7/26 appointment. “Oh, that was probably when I was out sick. Somebody should’ve told you.” In short, the part arrived on time, and the tech was just sick. Had somebody called, this could’ve been resolved the next week, but nope. I had to run through incompetence at the call centers because they had no idea what was going on. So, I’m out not one, but two days of vacation waiting around for a repair with nothing but a “we understand your frustration.” They won’t apologize, because that admits fault I assume. If you have a choice, steer clear of Sears. There’s a reason most of their stores have closed.

Never showed up for appointment sears home service canceled three times for fixing my washer

While the technician installed the new parts ok, the dishwasher now leaks. He said there was nothing more he could do which doesn’t make sense since it never leaked before. Not happy at all with the whole warranty program.

The tech clearly didn’t want to be there and instead of listening to us, he blamed us for the issue with the appliance