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1515 Bohmann Dr Reviews
Read reviews from customers who used our services at 1515 Bohmann Dr
Total reviews
38
Average Rating
4.6/5
He was on time and fixed the problem.
Paul A,
Customer service response - Thank you for your review, we're glad we could fix the problem efficiently. We appreciate your support!
Sears Home Services on 1717412145743
The technician was early and effective and cared about my opinion.
Chuck D,
Customer service response - We're thrilled to hear our technician exceeded your expectations by being prompt and considerate of your feedback. Thank you for sharing your positive experience with us!
Sears Home Services on 1711524252035
Alex was great!
Joshua J,
Customer service response - Thank you for recognizing Alex's hard work. We're thrilled to know you're satisfied with our service!
Sears Home Services on 1710388904061
Judy G,
He didn't even try to fix the ice maker, just said I needed a new one. This was basically a waste of $125. Buying one myself and changing it out in my own.
Jenny E,
Customer service response - We apologize for the inconvenience, Jenny. We appreciate your feedback and will work on improving our service approach.
Sears Home Services on 1757466257768
This process has been horribly. I drove 3 hours on a second try to meet someone and it got canceled after they were supposed to arrive. I’ve tried everything possible to speak to real person but can’t get past the AI bots. This has been a horrible customer experience. Ever after getting the reply below it sent me back into the automated system and still couldn’t talk to a real person! Please look up my name in your system and call me! ASAP!
Scott D,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1747026613534
I was rescheduled two times after waiting all day. The new email said the guy would be here between 8:00 - 5:00 on the 22. Yesterday I got an email saying he would be here between 8 - 9:30. He showed up at 3:00. Worked really well and polite. He said I’d have my ice maker making ice soon. Well it’s the following day and still no ice???
Alberta B,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1724566011734
At least four of our appointments have been canceled, some of which we didn’t even get a call or email. Each time we try to resolve the issue it is near impossible to contact someone. When I do get a hold of someone they say they will escalate the issue however they still keep canceling. We are through a warranty service otherwise we would not continue service through Sears. I have seen other reviews on it taking months for services to be completed. Very frustrating.
Kelsea E,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1716456691405
