1515 Bohmann Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Alberta B
I was rescheduled two times after waiting all day. The new email said the guy would be here between 8:00 - 5:00 on the 22. Yesterday I got an email saying he would be here between 8 - 9:30. He showed up at 3:00. Worked really well and polite. He said I’d have my ice maker making ice soon. Well it’s the following day and still no ice???
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on August 25, 2024
Kelsea E
At least four of our appointments have been canceled, some of which we didn’t even get a call or email. Each time we try to resolve the issue it is near impossible to contact someone. When I do get a hold of someone they say they will escalate the issue however they still keep canceling. We are through a warranty service otherwise we would not continue service through Sears. I have seen other reviews on it taking months for services to be completed. Very frustrating.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on May 23, 2024
