1450 Summit Avenue Reviews
Showing most recent reviews from verified customers of Sears Home Services
M9898
Sears refused to work on my dishwasher because a different company had worked on it prior to them. They gave me Home Depot‘s protection plan phone number, but when I called it, Home Depot said there has been so many visits that my account is flagged as suspicious so I can’t make a new claim. Totally stuck now thanks to Sears!
Customer service response - Thank you for your positive feedback! We're thrilled to hear about your great experience with Victor and look forward to serving you again.
Sears Home Services on July 03, 2024
R S
Lied to by Service Tech!! Order #41525498. Service: Gas Leak on LG Range. I discovered a gas leak under cook top of range, called LG, and they contracted this company. Tech arrived 2/13/24 showed him the leak at the manifold (cook top was off to locate leak). Tech stated needed to order parts and when came in would come back and repair. As pulls out driveway I receive his write up, “Gas Leak at Manifold, called LG, customer took range apart, cannot service, voids warranty”. Tech lied to my face, had no intent to repair! All I did was remove cook top to locate leak. Poor ethics and dishonest.
Customer service response - Thank you for taking the time to bring this to our attention, R. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on March 06, 2024
Cody S
Heater stopped working within 24 hours
