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1450 Summit Avenue Reviews
Read reviews from customers who used our services at 1450 Summit Avenue
Total reviews
56
Average Rating
4.2/5
Laurel L,
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on 1707175597839
Laurel N,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1707175597563
Allison M,
Customer service response - Thank you for the 4-star rating! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1761533069616
Judy S,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1757654876749
So far washing machine is working well
Dave A,
Customer service response - Thank you for your feedback, Dave! We're glad to hear your washing machine is working well.
Sears Home Services on 1737429114172
Susan W,
Customer service response - Thank you for awarding us a solid 4-star rating, Susan! If there's anything specific that we can do to further improve our Sears Appliance Repair and earn that extra star from you, please let us know. We value your support and look forward to serving you even better in the future.
Sears Home Services on 1719384655246
I will say that once David showed up he was very professional and knowledgeable. I do have a real problem with Sears in the handling of the scheduling. We had an appointment scheduled from 8A to 12P. The Tech did not arrive until 1:30P. If this is the way Sear does business I do not think I will ever use them again.
James R,
Customer service response - We apologize for the trouble you've faced, James. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1746688738219
The service/repair guy provided excellent customer service. However, we were charged a trip charge for diagnosing what we already knew the issue was. The issue was a damaged gasket. I wish we could have had an estimate of the cost of labor to install before he even came to our house. This would have saved us the $135 for the diagnostic fee.
Steven S,
Customer service response - We apologize for the trouble you've faced, Steven. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1777855952636
David is great. But he’s had to try to fix our refrigerator 3 times without the correct parts sent by Sears. We’ve been without a refrigerator for over 6 weeks. I told him to stop trying to fix it if they can’t give him the right parts. I just gave up just bought a new refrigerator. The same thing has happened with my dishwasher. Sears Home Warranty is worthless. Don’t buy it!
Don H,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1761182276063
Do not do business with them. My refrigerator went down on Monday. They were supposed to come on Wed between 1 and 5. At 2 they texted and said they weren't able to come until Wed the 25th a week away from 1 until 5. My food is spoiled. I won't be able to save it. I was lucky to find someone else to come out Thursday morning. Sears refused to come out Thursday morning because they had other commitments to other customers. Even though I was waiting since Monday. Very unprofessional. I would give zero stars but then I would be unable to post. I am a widow on a limited income. This is devastating to me.
mary R,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1750375590889
