1450 Summit Avenue Reviews
Showing most recent reviews from verified customers of Sears Home Services
Laurel N
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on February 05, 2024
Dave A
So far washing machine is working well
Customer service response - Thank you for your feedback, Dave! We're glad to hear your washing machine is working well.
Sears Home Services on January 20, 2025
Susan W
Customer service response - Thank you for awarding us a solid 4-star rating, Susan! If there's anything specific that we can do to further improve our Sears Appliance Repair and earn that extra star from you, please let us know. We value your support and look forward to serving you even better in the future.
Sears Home Services on June 26, 2024
James R
I will say that once David showed up he was very professional and knowledgeable. I do have a real problem with Sears in the handling of the scheduling. We had an appointment scheduled from 8A to 12P. The Tech did not arrive until 1:30P. If this is the way Sear does business I do not think I will ever use them again.
Customer service response - We apologize for the trouble you've faced, James. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 08, 2025
Kevin J
Their whole call/ customer care center is AI driven. I tried to get a receipt for my service, but the AI agent said they can't provide one. No way to talk with a human agent. Better avoid places like these.
Customer service response - We apologize for the trouble you've faced, Kevin. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 07, 2025
Gary L
Never came but web site said they arived. Appt was 8am to 5pm. Furs T notice for 1:15 pm, then 3:20 then 5:31. Never showed up
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 25, 2024
JOAN P
Update: we were told the fridge would be fixed today 7/19/24 between 8am - noon. No call, no contact of any kind. No show. After a very frustrated call and 3 transfers we are told not all parts are in and not sure when they will be. First person had wrong address and phone number. Second person still wrong phone number and couldn't see anything. 3rd found parts order after putting me on hold a few times. Still no idea when fridge will be fixed. I guess they're hoping we give up and go buy a new one. Absolutely ridiculous. What good is the warranty if you can't get things done in a timely fashion? Ridiculous. Been without a refrigerator for 2 weeks. First appointment was 6/29/24- no show. Called appointment rescheduled for 7/2/24. Again, no show, no call, nothing. Called, was told appointment is today. Waited. No show. Called again, call dropped when rep went to connect to dispatch, but she saw the scheduled appointment. Nobody showed or Called. Called again...appointment rescheduled for 7/17/24. Really...over a month???? Asked why? No tech available for today's appointment. Asked why they didn't contact, she said they did. Absolute lie. Asked which number they are using...she gave the last 4 digits of a land line that's not been used in 10 years! We never gave the landlines when making the appointment. Don't know what to do. She said she was a supervisor and that nobody else was available. Stuck between a rock and a hard place. I wouldn't have given any stars but you can't post if you don't click on at least 1.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 03, 2024
M9898
Sears refused to work on my dishwasher because a different company had worked on it prior to them. They gave me Home Depot‘s protection plan phone number, but when I called it, Home Depot said there has been so many visits that my account is flagged as suspicious so I can’t make a new claim. Totally stuck now thanks to Sears!
Customer service response - Thank you for your positive feedback! We're thrilled to hear about your great experience with Victor and look forward to serving you again.
Sears Home Services on July 03, 2024
R S
Lied to by Service Tech!! Order #41525498. Service: Gas Leak on LG Range. I discovered a gas leak under cook top of range, called LG, and they contracted this company. Tech arrived 2/13/24 showed him the leak at the manifold (cook top was off to locate leak). Tech stated needed to order parts and when came in would come back and repair. As pulls out driveway I receive his write up, “Gas Leak at Manifold, called LG, customer took range apart, cannot service, voids warranty”. Tech lied to my face, had no intent to repair! All I did was remove cook top to locate leak. Poor ethics and dishonest.
Customer service response - Thank you for taking the time to bring this to our attention, R. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on March 06, 2024
Cody S
Heater stopped working within 24 hours
